Senior Operations Executive

3 days ago

Mohali, Punjab, India Eon Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities.

Key Responsibilities:

  • Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner.
  • Coordinate with clients, production, sales & marketing, billing, store, despatch teams, and management to ensure a smooth flow of operations.
  • Actively monitor VTS devices through dashboards, MIS, and web applications.
  • Plan and organize new installations and maintenance of faulty VTS devices.
  • Implement installation and maintenance schedules and drive compliance across the field support team.
  • Lead and manage a team of onsite and offsite customer support field technicians.
  • Conduct customer training sessions on VTS front-end operations, including report generation.
  • Perform GPS data analysis to support operational improvements.
  • Arrange and prepare billing data for the billing department.
  • Regularly update information systems and maintain accurate records.
  • Provide detailed progress/status reports to customers and other relevant stakeholders.
  • Perform other duties related to VTS operations as required.

Essential Skills:

  • Skilled in managing customer interactions and resolving inquiries.
  • Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration).
  • Strong skills in planning and coordinating field activities and installations.
  • Excellent verbal and written communication abilities.
  • Proactive approach to identifying issues and implementing effective solutions.
  • Ability to work efficiently under pressure and manage multiple tasks.
  • Expertise in MS Word, Excel, and Google Maps.

If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role.

  • Operations Executive

    1 week ago

    Mohali, Punjab, India Orders Elevate Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About Orders ElevateOrders Elevate manages online businesses for 50+ F&B brands and provides consultancy to help restaurants, cafes, and cloud kitchens grow through streamlined operations, digital management, and performance-driven solutions.Job DescriptionWe are seeking a detail-orientedBusiness Operations Executiveto support daily operations and ensure...

  • Operations Executive

    2 weeks ago

    Mohali, Punjab, India Mohali Hitech Metal Cluster (P) Ltd. Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job descriptionJob Title: Operations ExecutiveLocation: MohaliCompany Name: Jupiter Aqua Lines Ltd.Experience: 3 to 5 yearsJob Description:Jupiter Aqua Lines Ltd. is looking for a highly organized and proactive Operations Executive to manage and oversee daily operations at our Mohali location. The ideal candidate will have 3 to 5 years of experience in...

  • Operation Executive- Insurance

    1 week ago

    Mohali, Punjab, India FINVASIA CAREER Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Executive/ Sr. Executive– Operations (Insurance)Location: MohaliDepartment: InsuranceIndustry: Insurance (General/Life)Role Overview:The Executive/ Sr. Executive – Operations will be responsible for overseeing day-to-day insurance operations,ensuring seamless policy issuance, endorsements, claims processing, customer service, and coordination...

  • Senior Facilities Operations Manager

    2 weeks ago

    Mohali, Punjab, India beBeeFacility Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title:Senior Manager-Facilities Location: Mohali, PunjabReports To:Plant HeadWe are seeking an accomplished professional to lead our Utilities and Facility Management operations.The role requires strong technical expertise in electrical and mechanical systems, preventive and breakdown maintenance, compliance management, and team leadership.Operations &...

  • Senior Facilities Operations Leader

    5 days ago

    Mohali, Punjab, India beBeeFacilities Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Senior Manager-Facilities Operations Location: Mohali, Punjab Reports To : Plant Head Established in 1964 as a pioneer and world-class Semiconductor Manufacturer of silicon chips and devices, Continental Device India Pvt. Ltd. has continued to set new standards of excellence in electronics through constant improvements in R&D, technology, and...

  • Senior Utility Operations Leader

    7 days ago

    Mohali, Punjab, India beBeeFacilitiesManager Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Senior Manager of Utility OperationsWe are seeking an experienced and skilled professional to lead our utility management operations. This role requires a strong technical background in electrical systems, as well as expertise in maintenance management, compliance protocols, and team leadership.Key Responsibilities:Utility Management: Oversee...

  • Operations Executive

    6 days ago

    Mohali, Punjab, India newsvoir Full time ₹ 12,000 - ₹ 1,50,000 per year

    Job DescriptionJob Title: Operations ExecutiveOpen Positions: 1-2Department: OperationsLocation: Mohali, PunjabAbout NewsVoir:NewsVoir, is part of Clickstream Media Pvt Ltd. A leading corporate news distribution service. We have catered to over 1,200 leading brands, including many of the Fortune 500 companies, and assisted them with their media outreach and...

  • Senior Operations Manager

    1 week ago

    Mohali, Punjab, India beBeeOperational Full time ₹ 7,00,000 - ₹ 10,00,000

    Job Title: Senior Operations Manager• Develop and implement strategic initiatives to drive team performance and customer satisfaction.• Foster a culture of excellence by leading, mentoring, and managing high-performing teams.• Collaborate with cross-functional teams to optimize workflows, enhance efficiency, and ensure compliance with industry best...

  • Senior Treasury Operations Specialist

    2 weeks ago

    Mohali, Punjab, India beBeeRiskmanagement Full time ₹ 20,00,000 - ₹ 25,00,000

    Bunge Group has an exciting opportunity for a Senior Treasury Operations SpecialistThe successful candidate will be responsible for performing cash and debt management activities supporting treasury operations across Asia Pacific, Europe, and US regions. The role requires strong analytical skills, attention to detail, and ability to manage voluminous data...

  • Senior Legal Operations Manager

    2 weeks ago

    Mohali, Punjab, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000

    Senior Legal Operations Manager Role:The ideal candidate will oversee the delivery of legal support services, ensuring high-quality execution of client projects and maintaining compliance with global legal standards.This role demands a strong foundation in legal concepts, managerial skills, attention to detail, and a service-driven mindset to meet the...