Operation Executive- Insurance

3 days ago

Mohali, Punjab, India FINVASIA CAREER Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Title: Executive/ Sr. Executive– Operations (Insurance)

Location: Mohali

Department: Insurance

Industry: Insurance (General/Life)

Role Overview:

The Executive/ Sr. Executive – Operations will be responsible for overseeing day-to-day insurance operations,

ensuring seamless policy issuance, endorsements, claims processing, customer service, and coordination with

underwriters and third-party service providers. The candidate should have a strong understanding of insurance

operations and regulatory compliance.

Key Responsibilities:

  • Manage end-to-end policy administration: issuance, endorsements, renewals, and cancellations.
  • Coordinate with internal departments like underwriting, claims, finance, and compliance.
  • Co-ordination with different insurance SPOC's for servicing
  • Monitor and improve process efficiency and turnaround time (TAT) for operations.
  • Ensure adherence to regulatory guidelines (IRDAI) and company policies.
  • Handle escalated customer queries or operational issues and provide timely resolution.
  • Generate and analyze MIS reports to track operational performance and identify gaps.
  • Train, mentor, and support junior team members in process execution.
  • Liaise with third-party administrators (TPAs), agents, and brokers for policy-related processes.
  • Participate in audits and ensure timely closure of audit observations.

Required Skills & Competencies:

  • Good knowledge of insurance products (Life/Health/General).
  • Strong communication, coordination, and problem-solving skills.
  • Hands-on experience with various insurance company portals.
  • Working knowledge of Excel, MIS reporting, and operational metrics.
  • Understanding of regulatory norms related to insurance operations.
  • Attention to detail and ability to handle high volumes with accuracy.

Qualifications & Experience:

  • Graduation/Post-Graduation in any discipline .
  • Insurance certification (e.g., Licentiate/Associate from III) is a plus.
  • Experience: 1–5 years in insurance operations (life/motor/health insurance).

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