- Technical Support Engineer/Integration Consultant

2 days ago

Bengaluru, Karnataka, India eShipz Full time ₹ 60,00,000 - ₹ 1,50,00,000 per year

Description
Role Summary :

The Technical Support Engineer / Integration Consultant will act as a critical technical liaison, managing high-priority customer issues and providing advanced support for our core product and its associated API integration points.

This role demands a strong foundation in backend technology, particularly Python for scripting and automation, and hands-on experience troubleshooting API communication issues (e.g., authentication, payload validation, latency).

Key Responsibilities
Advanced Troubleshooting & Incident Resolution :

  • L2/L3 Support : Own and resolve escalated technical issues related to application functionality, data processing, and platform integrations, providing timely and professional communication to external clients.
  • API Diagnostics : Use command-line tools (cURL, Postman) and Python scripts to reproduce, analyze, and diagnose failures in customer-facing API integrations (REST/SOAP).
  • Log Analysis : Conduct deep-dive analysis of system logs, application traces, and monitoring data (e.g., Splunk, Datadog) to isolate root causes of application and infrastructure problems.
  • Database Querying : Write and execute complex SQL or NoSQL queries (e.g., MongoDB Aggregation Framework) to investigate data anomalies and restore data integrity.

Python Scripting & Automation

  • Tool Development : Develop and maintain internal tools and utility scripts (primarily using Python) to automate repetitive support tasks, streamline diagnostic steps, and generate custom reports.
  • Proactive Monitoring : Contribute to the development of custom monitors and alerts to detect emerging patterns of failure or performance degradation.
  • Reproducibility : Write minimum viable code (MVC) or scripts to reliably reproduce complex customer bugs before escalating to the Engineering team.

Product & Collaboration

  • Knowledge Transfer : Create detailed technical documentation, troubleshooting guides, and knowledge base articles for both internal teams and external customers.
  • Cross-Functional Feedback : Work closely with Product and Engineering teams, providing clear, concise, and technically sound bug reports and reproduction steps for product defects.
  • Service Improvement : Identify systemic issues and advocate for product or process changes that reduce support volume and improve overall reliability.

Required Qualifications

  • Experience : 3 to 5 years of experience in a Technical Support, Application Support, or Support Engineering role, preferably supporting a B2B SaaS or API-driven product.
  • Python Proficiency (Mandatory) : Demonstrated ability to write clean, reusable Python scripts for automation, data manipulation, and calling external APIs.
  • API Expertise : In-depth knowledge of RESTful API concepts, HTTP methods, status codes, authentication mechanisms (OAuth, API Keys), and troubleshooting tools (cURL, Postman).
  • Technical Stack : Strong understanding of at least one relational database (e.g., PostgreSQL) or NoSQL database (e.g., MongoDB) and ability to write complex queries.
  • Environment : Experience working in a Linux/Unix environment and familiarity with version control (Git).
  • Communication : Exceptional verbal and written communication skills, with proven ability to manage technical conversations with external developers and non-technical business users.

)

  • Technical Integrations Engineer

    5 days ago

    Bengaluru, Karnataka, India Epsilon Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    OverviewAbout Business Unit:The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle - from planning and implementation to activation and performance tracking, across any...

  • Integration Consultant

    5 days ago

    Bengaluru, Karnataka, India eShipz Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role SummaryThe Technical Support Engineer / Integration Consultant will act as a critical technical liaison, managing high-priority customer issues and providing advanced support for our core product and its associated API integration points. This role demands a strong foundation in backend technology, particularly Python for scripting and automation, and...

  • Technical Sales Support Engineer

    4 days ago

    Bengaluru, Karnataka, India Caterpillar Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk...

  • Technical Consultant

    7 days ago

    Bengaluru, Karnataka, India Promantia Business Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JD for Tech Consultant Job Title: Senior Technical Consultant Location: Bangalore Department: Reports To:Job Overview: The Senior Technical Consultant is responsible for design and implementation of technical solutions that align with customer requirements. The senior technical consultant also drives adoption of technology standards and improvement in...

  • Senior HCM Integration Technical Consultant

    2 weeks ago

    Bengaluru, Karnataka, India SWITS DIGITAL Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Senior HCM Integration Technical ConsultantLocation:Pan indiaExperience: YearsRole OverviewAs aSenior HCM Integration Technical ConsultantatAST, you will play a key role in delivering innovative and efficient Oracle HCM Cloud solutions. This role goes beyond technical configuration — it involves partnering with clients to transform their HR...

  • Technical Support Engineering

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...

  • Technical Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Titan Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Requirements Job Title: Technical Consultant - MulesoftCompany Name: TitanJob Type: RP (Regular/Permanent)Job Category: Jewellery - DigitalDepartment: SystemsLocation: Bengaluru, Karnataka, IndiaJob Description:Titan, a leading jewellery company, is seeking a highly skilled and experienced Technical Consultant with expertise in Mulesoft to join our...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Are you in? Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the roleWe are looking for a Technical Support Engineer to strengthen our Engineering and Product Operations function. This role bridges the gap between our clients, third-party partners, and internal product teams. It is designed for individuals who thrive in troubleshooting technical issues, managing backend operational tasks, and ensuring seamless...

  • Technical Support Representative

    4 days ago

    Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Employ is looking for a Technical Support Specialist to join our team in our Bangalore office. This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to...

  • Technical Consultant

    5 days ago

    Bengaluru, Karnataka, India Intervue Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About: is revolutionising the technical hiring landscape by providing an all-in-one platform that streamlines the interview process. Our mission is to empower companies to hire better and faster through standardized, scalable, and efficient technical interviews.With a growing presence in the India, US, and MENA regions, and a dynamic team based in HSR...