Integration Consultant

2 days ago

Bengaluru, Karnataka, India eShipz Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Summary

The Technical Support Engineer / Integration Consultant will act as a critical technical liaison, managing high-priority customer issues and providing advanced support for our core product and its associated API integration points. This role demands a strong foundation in backend technology, particularly Python for scripting and automation, and hands-on experience troubleshooting API communication issues (e.g., authentication, payload validation, latency).

Key ResponsibilitiesAdvanced Troubleshooting & Incident Resolution

  • L2/L3 Support:
    Own and resolve escalated technical issues related to application functionality, data processing, and platform integrations, providing timely and professional communication to external clients.
  • API Diagnostics:
    Use command-line tools (cURL, Postman) and Python scripts to reproduce, analyze, and diagnose failures in customer-facing API integrations (REST/SOAP).
  • Log Analysis:
    Conduct deep-dive analysis of system logs, application traces, and monitoring data (e.g., Splunk, Datadog) to isolate root causes of application and infrastructure problems.
  • Database Querying:
    Write and execute complex SQL or NoSQL queries (e.g., MongoDB Aggregation Framework) to investigate data anomalies and restore data integrity.

Python Scripting & Automation

  • Tool Development:
    Develop and maintain internal tools and utility scripts (primarily using
    Python
    ) to automate repetitive support tasks, streamline diagnostic steps, and generate custom reports.
  • Proactive Monitoring:
    Contribute to the development of custom monitors and alerts to detect emerging patterns of failure or performance degradation.
  • Reproducibility:
    Write minimum viable code (MVC) or scripts to reliably reproduce complex customer bugs before escalating to the Engineering team.

Product & Collaboration

  • Knowledge Transfer:
    Create detailed technical documentation, troubleshooting guides, and knowledge base articles for both internal teams and external customers.
  • Cross-Functional Feedback:
    Work closely with Product and Engineering teams, providing clear, concise, and technically sound bug reports and reproduction steps for product defects.
  • Service Improvement:
    Identify systemic issues and advocate for product or process changes that reduce support volume and improve overall reliability.

Required Qualifications

  • Experience:
    3 to 5 years of experience in a Technical Support, Application Support, or Support Engineering role, preferably supporting a B2B SaaS or API-driven product.
  • Python Proficiency (Mandatory):
    Demonstrated ability to write clean, reusable
    Python scripts
    for automation, data manipulation, and calling external APIs.
  • API Expertise:
    In-depth knowledge of
    RESTful API concepts
    , HTTP methods, status codes, authentication mechanisms (OAuth, API Keys), and troubleshooting tools (cURL, Postman).
  • Technical Stack:
    Strong understanding of at least one relational database (e.g., PostgreSQL) or NoSQL database (e.g., MongoDB) and ability to write complex queries.
  • Environment:
    Experience working in a Linux/Unix environment and familiarity with version control (Git).
  • Communication:
    Exceptional verbal and written communication skills, with proven ability to manage technical conversations with external developers and non-technical business users.

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