Technical Integrations Engineer

Overview

About Business Unit:

The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle - from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more.

The Technical Integration Engineer position offers a unique blend of engineering, consulting, and technical project management responsibilities. This role demands a broad range of technical skills, solution design capabilities, and a deep curiosity about how systems function and why. You will have the opportunity to tackle complex technical challenges, collaborating with various Epsilon engineering teams to gain an in-depth understanding of ad serving and contribute to system enhancements.

As a Technical Integration Engineer, your role encompasses providing technical support, designing innovative solutions to meet business objectives, driving innovation through technical expertise, and resolving customer impacting technical issues. You will collaborate with multiple technical teams to prototype and implement new ideas. Additionally, you will be client-facing, participating in high-priority client calls as a technical liaison, and serving as a subject matter expert or facilitator as needed.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

What You'll Achieve:

Essential Functions and Responsibilities:

• S upport the technical integration of some of the largest online companies into the Epsilon system by designing, developing, implementing, and testing technical solutions based on business requirements.
• Collaborate and guide multi-functional teams globally as a technical subject matter expert through integration projects involving multiple partners while managing competing priorities.
• Provide escalation support to troubleshoot 3rd party discrepancy investigations (impression, click, viewability, etc.), ad rendering issues, delivery issues, and website tagging issues, ensuring resolution for each issue.
• Train and communicate technical topics to both technical and non-technical audiences.
• Identify and assist in developing enhancement opportunities and standard processes across the enterprise through innovation, automation and knowledge sharing.
• Work with internal and external cross teams globally, including engineering, analytics, account management, product management and sales.
• Oversee troubleshooting iss ues impacting the team and drive them to resolution.

Qualifications

Knowledge, Skills and Abilities:

We are seeking a highly motivated, detail oriented professional with excellent communication skills to support the needs of the Technical Integration Engineering team at Epsilon. The ideal candidate for this position should demonstrate the following skills.

• Self-starter, able to keep up with industry trends.
• Excellent communication and client-facing skills, capable of conveying technical concepts to a nontechnical audience.
• Strong attention to detail and track record delivering high-quality results.
• Exceptional troubleshooting skills, adept at researching and resolving complex and unknown issues.
• Strong command of SQL.
• Intermediate level of programming skills with hands-on experience with JavaScript and HTML.
• Knowledge of networking concepts and tools such as Chrome Debugger and HTTP Proxy applications such as Charles/Fiddler Proxy.
• Familiarity with scripting languages such as BASH, Python and PHP, and experience in mobile app development is a plus.
• Experience in the digital marketing industry a plus, particularly in display, mobile and affiliate spaces.

Education and Experience:

• Bachelor's degree in computer science, Management Information Systems (MIS), or equivalent experience.
• 3+ years of experience in a technical or similar role.

Additional Information

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and

forward-thinking approaches.
- Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions and uniting us in common purpose.