Senior Salesforce Business Analyst

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description
Get to Know the Role
This is a high-impact Salesforce Business Analyst (G4) role embedded within Grab's Commercial Systems team. You will play a central role in translating complex business requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Beyond traditional BA responsibilities, you will shape upstream demand, drive alignment across stakeholders, and guide cross-functional delivery through the full Salesforce lifecycle. The role is full-time onsite at our Bengaluru office, reporting to the Commercial Systems BA Manager.

Get to Know the Team
Grabber Technology Solutions (GTS) is the engine behind Grab's enterprise transformation. The Commercial Systems team leads platform delivery across Grab's commercial business units including GCS, MEX, and GFin. Our BAs are embedded into delivery squads, but operate upstream — shaping intake, building stakeholder confidence, and enabling smooth execution by bridging strategy, process, and platform.

The Critical Tasks You Will Perform

• Engage with business stakeholders to gather, analyze, and translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping.
• Create structured documentation including BRDs, user stories, process flows, and functional specifications. Manage the backlog grooming process and contribute to prioritization using impact-effort frameworks.
• Lead UAT and SIT readiness by partnering with QA, business owners, and developers. Drive creation and execution of test scripts and ensure traceability back to requirements.
• Drive innovation and continuous improvement, proactively identifying design bottlenecks, proposing automation opportunities, and streamlining configurations to reduce technical debt.
• Own configuration and solutioning tasks hands-on, including flows, validation rules, security model, reports, dashboards, record types, and third-party tool integrations. Serve as the first escalation point for design decisions within a sprint cycle.What Makes This Role Strategic:
• Upstream Demand Shaping: Work with business units and GTS BPs to intake, frame, and qualify new requests. Align requests to roadmap themes, ensuring readiness for grooming, T-shirt sizing, and prioritization cycles.
• Stakeholder Alignment & Comms: Facilitate alignment across functional owners, SMEs, and technical leads. Ensure clear comms and traceable decisions, surfacing trade-offs and managing delivery expectations.
• Cross-Program Support: Collaborate on large-scale initiatives like Sonic, driving standardization of sales processes, account hierarchies, and segment-based journeys. Connect business requirements to Salesforce features across countries and personas.
• Delivery Risk Ownership: Escalate unclear requirements, integration mismatches, or misaligned expectations early. Support SIT/UAT planning and hypercare transition in partnership with GTS and vendor teams.

Qualifications
Qualifications

• 5+ years of experience as a Salesforce Business Analyst or equivalent role in a multi-cloud environment (Sales Cloud, Service Cloud, Experience Cloud)
• Strong proficiency with Salesforce configuration and design best practices (Flows, Process Builder, Reports, Dashboards, Permission Sets, SOQL/SOSL, Data Models, Shield Encryption, etc.)
• Strong experience leading stakeholder engagements, facilitating workshops, documenting clear requirements, and running Agile ceremonies (backlog grooming, sprint demos)
• Deep familiarity with Salesforce DevOps concepts and tooling (e.g., GitLab, Copado, Jenkins)
• Hands-on experience managing cross-functional testing phases, creating test cases, and resolving test cycle blockers
• Preferred Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business AnalystWhat Success Looks Like
• Demands are proactively framed, clarified, and prioritized before they hit sprint cycles
• Stakeholders see the BA as a trusted delivery partner, not just a requirement-taker
• UAT is smooth, with high traceability and low post-release rework
• Configuration is scalable, documented, and aligned to platform guardrails
• Roadmaps are realistic, outcome-driven, and backed by clean, structured requirements

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.