Product Success Engineer

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

Job Title: Product Success Engineer (Staff / Sr. Staff Level)

Location: Bangalore
Job Type: Full-Time

Experience Level: - 8 to 15 years

Job Description:

At Netradyne, we're building world-class AI and Computer Vision products that are redefining fleet safety and intelligence. We're looking for a Product Success Engineer to be a critical link between our products and field success. If you're passionate about solving real-world problems, working with field teams, and enabling customer success – this is the role for you

Role Overview:

We are looking for an Product Support Engineer to join our fast-growing team in Bangalore. The Product Support Engineer will work to support different products throughout the various stages of development and production. The ideal candidate would be able to resolve and document product issues and will be self-motivated with the ability to work independently to meet product milestones.

Role and responsibilities:

A typical Product Success engineer in this role will

• Drive the development of Technical Documentation in conjunction with our India team
  • Install & Repair SOPs (Standard Operating procedures)
  • Product use SOPs
  • Field debug SOPs including support for the Field Engineering team
• Assist with the development of Installation videos
• Work with customers to identify, resolve and document product issues.
• Assist with development of internal procedures and processes.
• Perform product installations as needed for testing purposes
• Assist with custom cable designs and manufacturing drawings.
• Running scripts to push new software onto devices.

Skills & Knowledge:

• 8+ years of experience working in a professional product development environment
• Familiar with test equipment such as Volt/Ohm Multimeters & Oscilloscopes – Electronic Equipment, Automotive electronics.
• Self-motivated with the ability to work independently to meet product milestones
• Familiarity with Microsoft office products such as MS Word, Excel and Power Point
• Familiarity with Linux OS
• Terminal Command line Interface
• Well versed in standard Linux command structures
• Ability to read and understand error messaging and debug software issues
• Experience with product testing and development a plus
• Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents a plus.
• Willingness for domestic travel as needed (approx. 5-10 %)
• Good communication skills and the ability to work with other groups within the company.
• Basic scripting programing a plus (Python and Bash).
• Root cause analysis debugging skills for both Hardware and Software are a big plus.

Qualifications

• Bachelor's degree in engineering.-Electrical & Electronics
• 6-12 years of overall industry experience with at least 5 years of field expertise as product success or field enablement.

Additional Notes

• This role involves direct collaboration with Field Engineers during on-ground visits.
• You'll act as a first-level escalation point for issues reported from the field.
• A solution-oriented mindset and strong ownership are critical to success in this role.

Join us in building cutting-edge solutions that make roads safer and smarter.

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company's needs, we will contact you directly.

Netradyne is an equal-opportunity employer.

Applicants only - Recruiting agencies do not contact.

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