Customer Relationship Manager
2 days ago
The Customer Relationship Manager is responsible for building, maintaining, and strengthening relationships with customers to improve satisfaction, retention, and long-term loyalty. This role acts as a key liaison between customers and the organization, ensuring customer needs are understood and addressed while driving business growth.
Key Responsibilities
- Develop and maintain strong, long-lasting relationships with customers
- Serve as the primary point of contact for assigned clients
- Understand customer needs and provide tailored solutions
- Manage customer accounts and oversee the entire customer lifecycle
- Handle customer inquiries, complaints, and escalations professionally
- Collaborate with sales, marketing, and support teams to enhance customer experience
- Track customer interactions using CRM systems and ensure accurate records
- Identify opportunities for upselling and cross-selling products or services
- Monitor customer satisfaction metrics and implement improvement strategies
- Prepare regular reports on customer performance and relationship status
Key Competencies
- Customer-focused mindset
- Relationship-building and trust management
- Attention to detail and organization
- Strategic thinking and adaptability
Job Type: Full-time
Pay: ₹10, ₹25,000.00 per month
Work Location: In person
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