Technical Support Manager

6 days ago

Pallavaram Chennai Tamil Nadu, India GE Vernova Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description Summary

Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team and to meet the KPIs set. Providing technical support for Grid Automation Products and System to customers. Has the experience and expertise to understand and resolving technical problems.

Job Description
  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Qualifications/Requirements

  • Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
  • At least 10 additional years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems
  • Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and Automation Systems and Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to lead strategic programs.
  • Ability to document, plan, market, and execute programs.
  • Effective problem identification and solving skills
  • Willingness to travel to customer locations for customer interactions, complex site analysis / resolution with the customer, as the case may be.
Additional Information

Relocation Assistance Provided: Yes

  • Technical Support Engineer

    1 day ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryThis is Services Specialist - Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.Job DescriptionEssential...

  • Technical Support Engineer – BCU

    1 week ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and automation in general. Lead the customer support organization India team (L2) BCUs, Gateways and associated products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid...

  • Technical Support Engineer – MiCOM

    6 days ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Numerical/Conventional relays and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid...

  • Technical Support Manager

    2 weeks ago

    tamil nadu, India TivonaGlobal Technologies Full time

    We are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India KONE Full time

    1 KONEDid you know KONE moves two billion people every day As a global leader in the Elevator and Escalator industry we employ over 60 000 driven professionals in more than 60 countries worldwide joined together by a shared purpose to shape the future of cities In 2023 we had annual net sales of EUR 11 0 billion 2 About GSSGlobal Spares Supply GSS ...

  • Support Engineer – L1

    1 week ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L1) and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products and System to...

  • Tax Advocate

    1 week ago

    Chennai, Tamil Nadu, India GST Manager Full time

    **Job Title**: Tax Advocate - GST Appeals & Litigation Location: Chennai **About Us**: GST Manager is a fast-growing financial services and tax advisory firm specializing in GST, compliance, and litigation support. We empower businesses to navigate complex taxation frameworks with confidence. **Role Overview**: **Key Responsibilities**: - Draft, file,...

  • Project Manager Technical Support

    2 weeks ago

    Tamil Nadu, India Brite Career Full time

    About Brite Brite Systems is an Information Technology company specialized in consulting and software development. We have been successfully implementing solutions for the public and private sector since 2006. We focus on providing our clients with simplified, innovative technological solutions to improve and streamline the user experience. Brite...

  • Customer Support Executive

    2 weeks ago

    Chennai, India GST Manager Full time

    About UsGST Manager is a leading tax consulting company ) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands. The RoleWe are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...

  • Customer Support Executive

    1 day ago

    Chennai, Tamil Nadu, India GST Manager Full time ₹ 2,00,000 - ₹ 4,50,000 per year

    About UsGST Manager is a leading tax consulting company ) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The RoleWe are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...