Support Engineer – L1

1 day ago

Pallavaram Chennai Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description Summary

Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L1) and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products and System to customers.

Job Description
  • To handle customer related queries and understand the same and provide technical support at L1 level.
  • To collect the relevant data required from the customers to provide the necessary support.
  • To have knowledge in preparing and segregating the case tickets to the relevant queues.
  • To keep updating the case tickets every stage as per SLAs defined and agreed.
  • To keep update the dashboard and following up with multiple queue owners to provide faster resolutions/clarifications for the customer raised queries.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.

Qualifications/Requirements

  • Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
  • At least 6 years of experience in in similar profile Trouble shooting / analysis of Grid Automation Products and Systems
  • Essential experience, knowledge on customer support handling on Protection and Automation Systems.
Additional Information

Relocation Assistance Provided: Yes

  • L1 support engineer

    2 weeks ago

    Chennai, Tamil Nadu, India C7 Tech Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance and support to our clients. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a basic understanding of IT systems and troubleshooting techniques.Key ResponsibilitiesSkill & ExperienceJob...

  • L1 Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Pikture Associates Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPikture Associates Pvt Ltd is a comprehensive service provider specializing in digital presence management and software development. Our approach emphasizes mutual growth and beneficial relationships, ensuring that our clients can focus on their core business activities while we handle their digital and technological needs. With our...

  • Urgent! L1 – Support Engineer Chennai

    4 weeks ago

    Chennai, Tamil Nadu, India Yethi Consulting Full time

    L1 - Support Engineer Experience Level 2 to 3 years Preferred location Chennai As a L1 Support Engineer you will be responsible for providing first-level technical support troubleshooting application issues and coordinating with L2 L3 teams for resolution when needed You will also be required to interact with users gather information about their issues and...

  • Desktop-l1 Support

    2 weeks ago

    Perungudi, Chennai, Tamil Nadu, India Balbhas Full time

    Role: Desktop-L1 Support Department: IT Job Description: TCP,DHCP, DNS, ITIL, Incident management, Problem management, Networking understanding, Server understanding Open Position: 2 Skills Required: Desktop Support Location: Chennai-Perungudi Years Of Experience: 0.3-2years

  • L1 Desktop Support

    5 days ago

    Chennai, Tamil Nadu, India TVS ELECTRONICS LIMITED Full time

    **Greetings from TVS Electronics!** **Role**: L1 Desktop Support **Location**: Thiruvallur, Chennai. **Experience**: Minimum 2 Years **Key Requirements**: - Proficient in installing **Windows 7 and 10** operating systems. - Hands-on experience with, **Lotus Notes/Outlook Client**, **antivirus**, and **patch management client installations and...

  • Support Engineer L1/L2

    2 hours ago

    Chennai, India Infotel UK Full time

    Infotel UK is seeking a dedicated and technically skilled Support Engineer for L1/L2 application support to join our growing team. In this role, you will be responsible for providing first and second-level support for our various applications and ensuring that client issues are resolved efficiently and effectively. You will work directly with clients to...

  • L1 Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Freelancer Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Provide L1 technical support for IT systems and applications. Diagnose, troubleshoot, and resolve basic hardware, software, and network issues. Log tickets, escalate complex problems, and ensure timely issue resolution. Required Candidate profileOnly Male Fresher Graduates with strong technical skills and willingness to learn IT support processes Good...

  • Deskside Support L1

    2 weeks ago

    tamil nadu, India Sharp Brains Full time

    Position: Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site) Contract Duration: 01 - Year Contract Type: B2B - Freelancing Compensation: $ 25 Per Day Location: Chennai, Tamil Nadu, India Scope of Work Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. Provide hands & feet support for Servers or...

  • L1 Support Engineer – MWC Site

    6 days ago

    Chengalpattu, Chennai, Tamil Nadu, India Eorbitor Technologies Pvt Ltd., Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: L1 Support Engineer – MWC SiteLocation: Mahindra World City (MWC), Chennai / [Other location if applicable]Department: IT Support / Infrastructure ServicesReporting To: Site IT Lead / Service Delivery ManagerExperience: 1–3 years in IT desktop or field supportJob Purpose:To provide on-site Level 1 technical support at the MWC premises for IT...

  • L1 Support

    1 week ago

    Chennai, India Vega Intellisoft Full time

    L1 Support - Key Skills: - L1 Support - Location: - Chennai - Required Experience: - Max 1 yrs - Positions: - 1