L1 Support Engineer – MWC Site

5 days ago

Chengalpattu Chennai Tamil Nadu, India Eorbitor Technologies Pvt Ltd., Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title: L1 Support Engineer – MWC Site

Location: Mahindra World City (MWC), Chennai / [Other location if applicable]

Department: IT Support / Infrastructure Services

Reporting To: Site IT Lead / Service Delivery Manager

Experience: 1–3 years in IT desktop or field support

Job Purpose:

To provide on-site Level 1 technical support at the MWC premises for IT infrastructure including desktops, laptops, printers, basic networking, and end-user issues. The engineer will be the first point of contact for users at the client site and will ensure timely resolution or escalation of technical issues.

Key Responsibilities:

  • Provide first-level IT support.
  • Handle installation, configuration, and basic troubleshooting of desktops, laptops, printers, and peripherals.
  • Assist in resolving basic network connectivity issues (LAN/Wi-Fi).
  • Log and track service tickets using the ticketing system
  • Escalate unresolved issues
  • Coordinate with client's internal IT team or vendors when needed.
  • Maintain on-site records for IT inventory and incident logs.
  • Ensure basic compliance with IT security policies at user level.
  • Provide remote support to other sites if required.

Required Skills and Qualifications:

  • Education: Diploma / Graduate in Computer Science, IT, or related field
  • Experience: 1–3 years of hands-on IT support
  • Technical Skills:
  • Windows OS (10/11), MS Office Suite
  • Email setup (Outlook, O365)
  • Printer troubleshooting and network printer setup
  • LAN/Wi-Fi configuration basics
  • Soft Skills:
  • Good communication (English/Tamil)
  • Client coordination and reporting skills
  • Ability to work independently on-site
  • Time and task management

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Work Location: In person

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