Technical Support Engineer – MiCOM

1 week ago

Pallavaram Chennai Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description Summary

Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Numerical/Conventional relays and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

Job Description

Job Description

  • Act as the single point of contact to the customer for Numerical and Conventional relays on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Qualifications/Requirements

    • Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college

  • At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on MiCOM and legacy conventional relays.

  • Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to lead strategic programs.
Additional Information

Relocation Assistance Provided: Yes

  • Technical Support Engineer

    4 days ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryThis is Services Specialist - Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.Job DescriptionEssential...

  • Technical Support Engineer – BCU

    2 weeks ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and automation in general. Lead the customer support organization India team (L2) BCUs, Gateways and associated products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid...

  • Lead Engineer

    1 week ago

    Noida, Pallavaram, India GE VERNOVA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    **Job Description Summary****GA GECC Engineer will execute Conventional Control System (CCS) Site Testing & Commissioning activities considering the quality/Cost/time for the project assigned. This role involves the testing of Protection IEDs, Customer support, Site Services, Commissioning, Maintenance works in line with the Field service & Quality...

  • Lead Engineer

    4 days ago

    Noida, Pallavaram, India GE VERNOVA Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    **Job Description Summary* GA GECC Engineer will execute Conventional Control System (CCS) Site Testing & Commissioning activities considering the quality/Cost/time for the project assigned. This role involves the testing of Protection IEDs, Customer support, Site Services, Commissioning, Maintenance works in line with the Field service & Quality...

  • Technical Support Manager

    1 week ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team and to meet the KPIs set. Providing technical support for Grid Automation Products and System to customers. Has the experience and expertise to understand and resolving technical problems.Job DescriptionAct as...

  • Support Engineer – L1

    2 weeks ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L1) and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products and System to...

  • Technical Support Engineer

    3 days ago

    tamil nadu, India Movate Full time

    Hello Folks,We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.Job Role and responsibilitiesMin 1 yr Experience in Tech support & Strong in networking concepts. Graduate with Computer Science Background is mandatory. Engineering background,...

  • Technical Support Engineer

    3 days ago

    tamil nadu, India Consolidated Analytics Full time

    The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.About the RoleExp Required: 3 to 7 YearsThe role involves providing L1 Technical Support to end customers, addressing various IT and technical...

  • Technical Support Engineer

    4 days ago

    tamil nadu, India Consolidated Analytics Full time

    The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications. About the Role Exp Required: 3 to 7 Years The role involves providing L1 Technical Support to end customers, addressing various IT and...

  • IT Support Engineer

    2 weeks ago

    Pallavaram, Chennai, Tamil Nadu, India MP Developers Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Hiring IT Support Engineer for MP Developers located at Pallavaram, ChennaiJob Type: Full-timePay: ₹15, ₹20,000.00 per monthWork Location: In person