Technical Support Engineer – BCU

10 hours ago

Pallavaram Chennai Tamil Nadu, India GE Vernova Full time ₹ 8,00,000 - ₹ 24,00,000 per year
Job Description Summary

Good Knowledge in Power System Protection and automation in general. Lead the customer support organization India team (L2) BCUs, Gateways and associated products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

Job Description

Roles & Responsibilities:

  • Act as the single point of contact to the customer for Automation products and systems on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Qualifications/Requirements

  • Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
  • At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on BCUs and Gateways solutions.
  • Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation automation, Cyber security, IEC 61850 and other various Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to lead strategic programs.
Additional Information

Relocation Assistance Provided: Yes

  • Technical Support Engineer

    1 day ago

    Chennai, Tamil Nadu, India KONE Full time

    1 KONEDid you know KONE moves two billion people every day As a global leader in the Elevator and Escalator industry we employ over 60 000 driven professionals in more than 60 countries worldwide joined together by a shared purpose to shape the future of cities In 2023 we had annual net sales of EUR 11 0 billion 2 About GSSGlobal Spares Supply GSS ...

  • Support Engineer – L1

    13 hours ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L1) and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products and System to...

  • civil site engineer

    6 days ago

    Kundrathur, Chennai, Tamil Nadu, India The Chennai Engineer Full time ₹ 1,00,000 - ₹ 2,50,000 per year

    Supervise and oversee construction projects to ensure they meet specifications and timelines.Provide technical support and direction to construction teams.Ensure projects comply with health and safety regulations.Coordinate and manage site activities and resources.Handle day-to-day problems that arise on the construction site.Liaise with clients,...

  • Technical Support Engineer

    4 days ago

    tamil nadu, India Movate Full time

    Greetings from Movate technologies formerly known as CSS Corp!Technical Voice Support Role @Ambattur Movate Ambit IT ParkPlease find below Job Description for your reference JobTitle : Technical Voice Process.Work Location: Ambattur Chennai ( Ambit IT Park)Experience: Minimum 1 Year of Experience Into Technical Support.Education Qualification. Any bachelors...

  • Technical Support Manager

    4 days ago

    tamil nadu, India TivonaGlobal Technologies Full time

    We are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership...

  • Technical Support Engineer

    6 hours ago

    Chennai, India Movate Full time

    Hello Folks,We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.Job Role and responsibilities- Min 1 yr Experience in Tech support & Strong in networking concepts.- Graduate with Computer Science Background is mandatory. Engineering background,...

  • Technical Support Engineer

    4 days ago

    Chennai, India Movate Full time

    Hello Folks,We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.Job Role and responsibilitiesMin 1 yr Experience in Tech support & Strong in networking concepts.Graduate with Computer Science Background is mandatory. Engineering background,...

  • Technical Support Fresher- Chennai

    1 day ago

    Chennai, Tamil Nadu, India 2COMS Full time

    Desktop Support engineer Addressing user tickets for issues regarding hardware software and networking Assisting customers through installing applications and computer peripherals Providing technical support either by visiting on-site or through remote-access systems Providing IT networks and customer services to users inside and outside the...

  • Technical Support Engineer

    4 days ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS Chennai Mega Walk In - Technical Support Executive!INTERVIEW DETAILS:Walk-In Date: Saturday, 13th Sep 2025Time: 10 AM to 12:30 PM (Entry Time)Location: Tata Consultancy Services, Address: 415/21-24, Kumaran Nagar, Sholinganallur, Old Mahabalipuram, Chennai -600 119Job Summary:Role : Technical Support ExecutiveExperience: 1 year to 4 yearsJob Location:...

  • Technical Engineer

    2 weeks ago

    Sriperumpudur, Chennai, Tamil Nadu, India FORGE Accelerator Full time ₹ 15,000 - ₹ 25,000 per year

    JD for Technical Engineer - Forge.LabsIn the role of the Technical Engineer the person shall report to Sr. Engineer, Forge.Labs and engage in a scope of work spanning technical, operational, and administrative aspects relating to the broad Key Result Areas (KRAs) covering Technical Skills Training, Technical Support for Product Design and Development,...