Technical Support Engineer

4 days ago

Pallavaram Chennai Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description Summary

This is Services Specialist - Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.

Job Description

Essential responsibilities will require you to

  • Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues.
  • As the technical depth required to resolve an issue increase, the "level" of skill set increases. For some products 1 individual may handle levels 1, 2 and 3 while for other products these may be separate individuals with increasing skill sets.
  • Developing in-depth knowledge of technical discipline. Uses prior experience and acquired technical expertise to execute policy / strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own work.
  • In-depth understanding of how the work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.
  • Uses prior experience and on-the-job training to solve straightforward tasks.
  • Has access to technical skills and analytic thinking required to solve problems.
  • May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent.
  • Provides informal guidance to new team members

Required Qualifications

  • This role requires advanced experience in the Services & Technical Support.
  • Knowledge level is comparable to a Bachelor's in Engineering degree from an accredited university or college certification with 3+ years of experience in Monitoring & Diagnostic or Field Services

Desired Characteristics

  • Advanced oral and written communication skills.
  • Demonstrated ability to analyze and resolve problems.
  • Ability to document, plan, market, and execute programs.
  • Knowledge and experience in transformer asset monitoring and an understanding of dissolved gas analysis.
  • Knowledge and understanding of PLCs and troubleshooting.
  • Experience with various communication protocols (IEC61850, Modbus, DNP3, etc.) and their configuration using industry-standard tools
Additional Information

Relocation Assistance Provided: Yes

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