Technical Support Engineer

3 days ago

tamil nadu, India Consolidated Analytics Full time

The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.About the RoleExp Required: 3 to 7 YearsThe role involves providing L1 Technical Support to end customers, addressing various IT and technical queries, and ensuring effective troubleshooting and resolution of issues.ResponsibilitiesBe the first point of contact for all IT & Technical queries.Troubleshoot system and network problems and diagnose and solve hardware/software faults.Should be well versant with network connectivity testing tools and identify issues.Repair a fault or set up a system following diagrams and written instructions.Support the rollout of new computer applications.Respond to service incidents within the times specified in any Service Level Agreement (SLA).Provide technical support on O365 based applications and Portal administration.Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.Use remote support tools to manage remote systems and desktops.Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.Set up new users’ accounts and profiles and deal with password issues.Work assiduously on a task until completion (or referral to third parties, where appropriate).Prioritize and manage many open cases at one time.Identify and correct or advise on operational issues with end users’ computer systems.Provide basic software training and advice to end-users.Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).Perform all duties and responsibilities in line with current security procedures.Work flexibly – recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.Carry out any other reasonable request within the capability of the job.Other duties as assigned. QualificationsBachelor’s degree in computer sciences, Technology, degree, or relevant experience.Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11.Microsoft Office 365.Sophos, Defender Antivirus.Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix. Required SkillsTechnical CapacityEthical ConductCommunication ProficiencyPersonal Effectiveness/Credibility

  • Technical Support Engineer

    3 days ago

    tamil nadu, India Movate Full time

    Hello Folks,We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.Job Role and responsibilitiesMin 1 yr Experience in Tech support & Strong in networking concepts. Graduate with Computer Science Background is mandatory. Engineering background,...

  • Technical Support Engineer

    4 days ago

    tamil nadu, India Consolidated Analytics Full time

    The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications. About the Role Exp Required: 3 to 7 Years The role involves providing L1 Technical Support to end customers, addressing various IT and...

  • Technical Lead

    2 weeks ago

    tamil nadu, India Amura Health Full time

    Amura’s Vision We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. Billions of healthier brains, sitting in healthier bodies, can solve problems that defy solutions today — including existential threats. This will make the world richer beyond imagination...

  • Technical Lead

    1 week ago

    tamil nadu, India Amura Health Full time

    Amura’s VisionWe believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. Billions of healthier brains, sitting in healthier bodies, can solve problems that defy solutions today — including existential threats. This will make the world richer beyond imagination and...

  • Technical Support Engineer

    4 days ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryThis is Services Specialist - Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.Job DescriptionEssential...

  • Technical Support Engineer

    1 week ago

    Coimbatore, Tamil Nadu, India, Tamil Nadu Talentgigs Full time

    Role: Technical Support Executive - VoiceExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking...

  • Technical Support Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Consolidated Analytics Full time

    The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.About the RoleExp Required: 3 to 7 YearsThe role involves providing L1 Technical Support to end customers, addressing various IT and technical...

  • Technical Support Engineer – BCU

    2 weeks ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and automation in general. Lead the customer support organization India team (L2) BCUs, Gateways and associated products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid...

  • Technical Support Engineer – MiCOM

    1 week ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryGood Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Numerical/Conventional relays and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid...

  • Customer Support Engineer

    1 week ago

    tamil nadu, India DevRev Full time

    Core Responsibilities: Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers. Flexibility to work in morning and afternoon shifts Need to analyze trends, test and train the DevRev bot regularly Educate and Empower DevRev users Be the technical expert and answer product questions to...