Customer Support Engineer

2 days ago

tamil nadu, India DevRev Full time

Core Responsibilities: Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers. Flexibility to work in morning and afternoon shifts Need to analyze trends, test and train the DevRev bot regularly Educate and Empower DevRev users Be the technical expert and answer product questions to take full advantage of the product Build and maintain relationships with the customers Be the customer champion and collaborate with product & engineering team on customer requirements Should be comfortable in writing customizations using the below mentioned languages Ability to think outside the box and build quicker solutions Support DevRev users round the clock on different levels of queries Build Q&A pairs for the bot and think innovatively to empower the bot Understand customer signals, collaborate with customer success teams to avoid churn Ability to converse profoundly and suggest value add features to help customers enhance their business goals. Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering. Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers. Qualifications: BE/ B Tech, or equivalent educational or professional experience. 4-7 years Support Experience. Knowledge on the following programming languages: ReactJS (MERN) HTML / CSS JavaScript / TypeScript Python SQL Golang Comfortable having technical conversations with technical and non-technical people. Problem solving around technical, product, and business questions. Excellent English communication skills - both verbal and written. Collaborative and team oriented.

  • Customer Support Engineer

    5 days ago

    tamil nadu, India DevRev Full time

    Core Responsibilities:Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.Flexibility to work in morning and afternoon shiftsNeed to analyze trends, test and train the DevRev bot regularlyEducate and Empower DevRev usersBe the technical expert and answer product questions to take...

  • Customer Support Exe

    3 days ago

    Chengalpattu, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **DME for Customer Support in Tyre Industry** **Should have Production / Maintenance Knowledge** **Experience in Tyre industry preferred** **Exp : 1 yr - 3 yrs** **Qualification : DME** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid time...

  • Customer Support Engineer

    5 days ago

    Chennai, Tamil Nadu, India, Tamil Nadu DevRev Full time

    Core Responsibilities:Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.Flexibility to work in morning and afternoon shiftsNeed to analyze trends, test and train the DevRev bot regularlyEducate and Empower DevRev usersBe the technical expert and answer product questions to take...

  • Customer Support Analyst

    2 weeks ago

    tamil nadu, India CYGNVS Full time

    Our Customer Support Analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects’ team and engineering teams to provide a fulfilling experience to our customers. Your Responsibilities: • Troubleshooting customer issues and doing RCA. •...

  • Customer Support Analyst

    2 weeks ago

    tamil nadu, India CYGNVS Full time

    Our Customer Support Analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects’ team and engineering teams to provide a fulfilling experience to our customers. Your Responsibilities:• Troubleshooting customer issues and doing RCA.•...

  • Customer Support

    5 days ago

    Chennai, Tamil Nadu, India GAVS Technologies Full time

    Job Posted On 18-09-2024 16:04:38 Experience Required 1 - 2 years Location - Chennai, Tamil Nadu, India (CHN) Job Summary Customer Interaction Manage Expectations: Set clear expectations for issue resolution times and keep customers informed about the status of their problems. 3. Documentation and Reporting Document Issues: Maintain detailed records...

  • Application Support Engineer

    5 days ago

    tamil nadu, India TivonaGlobal Technologies Full time

    We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • civil site engineer

    2 weeks ago

    Kundrathur, Chennai, Tamil Nadu, India The Chennai Engineer Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Supervise and oversee construction projects to ensure they meet specifications and timelines.Provide technical support and direction to construction teams.Ensure projects comply with health and safety regulations.Coordinate and manage site activities and resources.Handle day-to-day problems that arise on the construction site.Liaise with clients,...

  • Enterprise Support Engineer

    2 weeks ago

    tamil nadu, India Chargebee Full time

    We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings.As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...

  • Product Support Engineer

    2 days ago

    tamil nadu, India Hexnode Full time

    About Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability toattract top talent is a testament to our commitment to fostering a sense of belonging for everyone.We recognize the rapid evolution of technology and society that impacts our industry, and weprioritize equipping our employees with...