Application Support Engineer

22 hours ago

tamil nadu, India TivonaGlobal Technologies Full time

We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in a complex web application environment will also make you an ideal candidate.Job Responsibilities:Respond to issues/questions reported through Calls, Chats, EmailsConfigure, Troubleshoot and Resolve customer issues.Ticket Creation/Validate/Troubleshoot/Escalate/Close within SLAValidate the issue to eliminate false alarms, misunderstandingProbe the customer for more information to have what we need to resolve the issueEducate customers on the new features available in the productAnalyze and create an engineering Bug/Feature RequestEscalate to next level/engineering team if requiredKeep the customer updated at regular interval on the case progressKeep respective internal stakeholders informed/loopedMonitor case statuses and keep it up to date with information from customer and internal teamsAssist with configuring user profiles, permissions, alerts, settings..etcCreate KB articles on any gaps, new processProvide daily shift updates on summary of calls/emails/chatSkill Set and Requirement:Good Communication Skills(Written & Verbal) and Interpersonal skillsExperience providing Product or Application Support to customers in the US RegionKnowledge on any of the CRM Tools like JIRA, Salesforce, Zoho Helpdesk, Zen Desk etcKnowledge on Basic Linux, Networking, Any database or SAAS based Web ApplicationsStrong troubleshooting skillsGood knowledge on Customer/tech support processesAbility to work shifts.Qualifications:Must be based out of Chennai and have 1 to 3 years of experience in the area of Technical Support / Product Support or Application SupportThis is a 24/7 Project and you will required to work in shifts

  • Application Support Engineer

    17 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu TivonaGlobal Technologies Full time

    We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Application Support Specialist

    2 days ago

    tamil nadu, India Fiserv Full time

    The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at First Data. The candidate will also be an escalation point of contact for...

  • Application Support Specialist

    24 hours ago

    tamil nadu, India Fiserv Full time

    The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at First Data.The candidate will also be an escalation point of contact for...

  • Application Support Engineer

    4 weeks ago

    Coimbatore, Tamil Nadu, India CIEL HR Full time

    Fresher for application support 2 positions BE Btech computers or IT Should have some exposure in fundamentals of development integration Salary as per industry standards for freshers

  • Application Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India National Instruments Full time

    Job Category Applications Systems Engineering Job Summary If you are an engineering professional Emerson has an exciting role for you You will be Supporting application engineering team for large projects in Europe from Fisher Chennai Engineering Center We value autonomy self-reliance fast movers a passion for robust and maintainable tests and...

  • Application Support Specialist

    24 hours ago

    tamil nadu, India BNP Paribas Full time

    Position PurposeThe Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading...

  • Application Support Engineer

    1 week ago

    tamil nadu, India CorroHealth Full time

    Job DescriptionBachelor’s degree in computer science or related field or equivalent experienceThree or more years providing software solutions and consulting with customers in a software deployment role.Experience in providing advanced technical support in a customer facing role.Strong troubleshooting skills and in-depth knowledge of Microsoft...

  • Java Application Support

    8 hours ago

    Coimbatore, Tamil Nadu, India IT Source Technology Full time

    **Experience**: 4 - 6 Years Please find below the mandatory skills needed for L2 and L3 Support Roles. 1. Java(core Java/Java 8), Microservices, Spring Boot, MVC and Hibernate frameworks 2. Exposure to RDBMS data base (Sybase ASE/IQ, Oracle or DB2) 3. Exposure to any cloud with end-end understanding of Web Application build and...

  • Application Support

    2 days ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Monitor and support production jobs, resolving issues and performing root cause analysis. Basic idea on Design, develop, and maintain ETL workflows using Ab Initio GDE, EME, and Conduct IT. Optimize and troubleshoot existing Ab Initio graphs for performance and scalability. Perform basic unit...

  • Application Support

    6 days ago

    Chennai, Tamil Nadu, India NIBS PHOENIX HR SOLUTIONS Full time

    Job Title: Application Support Key Responsibilities: 1. Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience. 3. a.Front end development framework (HTML/CSS/JS, React, ReactNative, Bootstrap) **Job Types**: Full-time, Permanent Pay: ₹220,898.87 - ₹1,008,188.80 per year **Benefits**: -...