Application Support Engineer
3 weeks ago
We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in a complex web application environment will also make you an ideal candidate.Job Responsibilities:Respond to issues/questions reported through Calls, Chats, EmailsConfigure, Troubleshoot and Resolve customer issues.Ticket Creation/Validate/Troubleshoot/Escalate/Close within SLAValidate the issue to eliminate false alarms, misunderstandingProbe the customer for more information to have what we need to resolve the issueEducate customers on the new features available in the productAnalyze and create an engineering Bug/Feature RequestEscalate to next level/engineering team if requiredKeep the customer updated at regular interval on the case progressKeep respective internal stakeholders informed/loopedMonitor case statuses and keep it up to date with information from customer and internal teamsAssist with configuring user profiles, permissions, alerts, settings..etcCreate KB articles on any gaps, new processProvide daily shift updates on summary of calls/emails/chatSkill Set and Requirement:Good Communication Skills(Written & Verbal) and Interpersonal skillsExperience providing Product or Application Support to customers in the US RegionKnowledge on any of the CRM Tools like JIRA, Salesforce, Zoho Helpdesk, Zen Desk etcKnowledge on Basic Linux, Networking, Any database or SAAS based Web ApplicationsStrong troubleshooting skillsGood knowledge on Customer/tech support processesAbility to work shifts.Qualifications:Must be based out of Chennai and have 1 to 3 years of experience in the area of Technical Support / Product Support or Application SupportThis is a 24/7 Project and you will required to work in shifts
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Application Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India Kaay Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per yearRole: Application Support EngineerLocation: ChennaiShift: 24/7 Rotational Shifts (including weekends)Employment Type: Full-timeRole & responsibilitiesJob Title:Tier 3 Application Support Engineer (24/7 Support) React, Serverless, AWSJob Description:We are looking for an experienced Tier 3 Application Support Engineer to join our clients global support...
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Application Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu BNP Paribas Full timePosition PurposeThe Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading...
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Application Support Engineer
6 days ago
Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Application Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India Configit Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai.Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany.The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from...
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Application Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India CBTS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRTP Operations Support Engineer (Offshore TechOps Engineer- 4 positions)Role Summary:Provides L2 support for RTP Rail operations, executing monitoring checklists, triaging incidents, and escalating critical issues. Supports continuous improvement and documentation efforts.Key Responsibilities:Execute hourly/daily/weekly operations checklists.Monitor...
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Application Support
2 days ago
Chennai, Tamil Nadu, India Kiya Full time ₹ 5,00,000 - ₹ 12,00,000 per yearPosition : Application Support (Control-M)Experience : 5 to 8 YearsNotice period: Immediate to 15 DaysLocation: ChennaiType of interview: F2F Interview (Final Discussion)Required Skills: Control-M, Unix, Shell script, SQL Queries Incident Management, Problem Management, Etc.Direct Responsibilities:The job mainly consists of the following elements:7/7 24/24...
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Sr Application Support Engineer
4 days ago
Chennai, Tamil Nadu, India Zuora Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewAt Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on...
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Application Support Analyst
7 days ago
Chennai, Tamil Nadu, India Tech Mahindra Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Description Job Summary Job Title: Application Support Analyst / Engineer The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application...
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Application Support Analyst
7 days ago
Chennai, Tamil Nadu, India Tech Mahindra Ltd Full time ₹ 15,00,000 - ₹ 30,00,000 per yearJob Description Job Summary Job Title: Application Support Analyst / Engineer The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application...
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Application Integration
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu HCLTech Full timeJob titleApplication Integration EngineerOverview of Role / Role PurposeApplication Integration Engineer has end to end accountability for integration of new and migrating applications, architecture and design of UK GTS. The Application Integration Engineer is required to maintain the integrity of the Global Technology Services and International Brokerage IT...