Application Support Analyst

2 days ago

Chennai, Tamil Nadu, India Tech Mahindra Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

Job Summary

Job Title: Application Support Analyst / Engineer
The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application performance and reliability.

Key Responsibilities Application Monitoring & Maintenance
  • Monitor application performance and availability.
  • Perform routine health checks, backups, and apply patches or upgrades.
  • Ensure compliance with security and operational standards.
Incident Management & Troubleshooting
  • Respond to and resolve application-related incidents promptly.
  • Diagnose root causes and implement corrective actions.
  • Escalate complex issues to development or infrastructure teams.
User Support & Training
  • Provide first-line support for application queries and issues.
  • Assist users with functionality and best practices.
  • Develop and maintain user guides and training materials.
Collaboration & Coordination
  • Work closely with developers to report bugs and suggest improvements.
  • Participate in testing new releases and deployments.
  • Coordinate with IT teams for integration and performance tuning.
  • Collaborate closely with manufacturing, engineering, and automation teams to identify and resolve system and process issues.
Documentation & Reporting
  • Maintain accurate records of incidents, changes, and resolutions.
  • Prepare regular reports on application performance and support metrics.
  • Document processes and ensure knowledge base is up to date.
Others
  • Support business continuity and disaster recovery activities to ensure production resilience.
  • Ensure all application support activities comply with factory security, safety, and quality standards.
  • Proactively identify opportunities for process improvement, automation, and system optimization to enhance production efficiency.
  • Require on-call support during critical incidents.
Required Skills & Qualifications
  • Bachelor's degree in computer science or above, Information Technology, or related field.
  • Strong understanding of application architecture and databases.
  • Experience with troubleshooting tools and ticketing systems.
  • Basic knowledge of programming or scripting skills in data analysis, Statistics and Programming (e.g., .NET, JavaScript, Python, C#, C ).
  • Software development experience in Rest API, Web backend, database SQL and No-SQL. DevOps CI/CD will be an added advantage.
  • Excellent problem-solving and communication skills.
  • Must be able to communicate effectively in English, both verbally and in writing, to collaborate with cross-functional teams and document technical work clearly.
  • Professional Experience: three to five years of relevant work experience is required.
Preferred Qualifications
  • Experience in ITIL processes (Incident, Problem, Change Management).
  • Familiarity with cloud platforms (AWS, Azure) and monitoring tools.
  • Knowledge of information security best practices and compliance standards.
Locations - Skill Set
  • JavaScript ES6
Total Experience
  • 4.00 to 8.00 Years
No of Openings
  • 1
Job Post Date
  • 25/10/2025
Job Expiry Date
  • 30/11/2025
Domain
  • IT
Location
  • BANGSAOTHONG [Thailand]
Job Reference No
  • 1074444

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