Territory Manager

7 hours ago

Indore Jaipur Pune, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Territory Manager

Location: Circle

Function: Network Home Delivery Organization

Reports To: Area Manager

Role Summary:

Responsible for managing installation, fault repair activation, and driving product pitches to meet service level agreements (SLAs) within the assigned territory.

Key Responsibilities:

  • Ensure timely resolution of service requests and maintain SLAs.
  • Identify network rehabilitation opportunities and optimize installation/fault repair processes.
  • Manage quality, safety, and compliance standards.
  • Coordinate with local cable operators (LCOs), cross-functional teams, and customers.
  • Monitor and report team productivity via Airtel's work platform.
  • Drive reduction in repeat service requests and escalations.
  • Lead and support a third-party workforce members indirectly).

Qualifications & Experience:

  • Graduate/Postgraduate, preferably B.Tech.
  • 3+ years of relevant experience.

Skills & Competencies:

  • Strong product and geographical knowledge.
  • Analytical mindset with customer obsession.
  • Collaboration, ownership, learning agility, and execution excellence.

Employee Value Proposition:

  • Limitless Impact: Influence millions of customers with your ideas.
  • Limitless Ownership: Take responsibility and innovate fearlessly.
  • Limitless Careers: Freedom to grow and experiment with new ideas.

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