Technical Support Engineer

2 weeks ago

Bengaluru, Karnataka, India UST Full time US$ 90,000 - US$ 1,20,000 per year

Job Title:
PACS Support Engineer – Healthcare IT Systems

Location:
Bangalore, India

Experience Level:
Mid-Level (3–5 Years)

Employment Type:
Full-Time – Hybrid (3 days from office)

About the Role

We are seeking an experienced and detail-oriented PACS Support Engineer to join our healthcare IT team in Bangalore. This role is ideal for professionals with hands-on experience in PACS administration, RIS, DICOM, HL7, and healthcare imaging systems. You will be responsible for providing L1/L2 support for imaging informatics systems across modalities such as CT, MRI, Ultrasound, and Mammography, ensuring seamless operation and compliance with healthcare standards.

Key Responsibilities

  • Provide L1/L2 technical support for PACS and related imaging informatics systems (RIS, DICOM, HL7).
  • Act as the first point of contact via the service desk for PACS-related issues across hospital departments.
  • Troubleshoot and resolve hardware, software, and network issues impacting PACS functionality.
  • Monitor system health and performance, escalating issues to vendors or internal teams when required.
  • Coordinate with radiologists, technicians, and IT teams to ensure timely resolution of incidents.
  • Ensure compliance with healthcare data privacy standards (HIPAA, GDPR, etc.).
  • Document incidents, problems, and resolutions in ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira).
  • Support image routing, storage, retrieval, and archival workflows in line with hospital policies.
  • Participate in system upgrades, backups, and scheduled maintenance activities.
  • Train end users on PACS usage and best practices.

Required Qualifications

  • Bachelor's degree in IT, Computer Science, Biomedical Engineering, or a related field.
  • 3–5 years of hands-on experience in PACS administration and support within a healthcare IT environment.
  • Strong knowledge of DICOM, HL7, RIS, and Radiology workflows.
  • Experience supporting modalities like CT, MRI, Ultrasound, X-ray.
  • Familiarity with Windows Server administration and VMware environments.
  • Experience with ITSM/service desk tools (ServiceNow, Jira, BMC Remedy).
  • Strong analytical, troubleshooting, and communication skills.
  • Willingness to work in rotational shifts as needed.

Preferred Qualifications

  • Previous experience in a hospital or healthcare IT setting.
  • Knowledge of healthcare compliance and security best practices.
  • Vendor certifications in PACS, DICOM, or HL7 systems.

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