Service Advisor

3 days ago


Coimbatore, Tamil Nadu, India Yamaha Showroom-Oxena Motors Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Company - Bullmenn Motors / Oxina Motors

(Royal Enflied / Yamaha / Ford Authorized dealership)

Exp - 2 years and above

Qualification - DME / BE - Automobile / Mechanical

Location - Coimbatore (Ramanathapuram, Ganapathy, Goundampalayam, Chinniyampalayam, Somanur locations)

Salary Incentive

Contact

Automobile Service Advisor – Roles & Responsibilities

1. Customer Interaction & Job Opening

  • Greet customers as they arrive at the service center.
  • Understand customer concerns, symptoms, and service requests.
  • Ask relevant diagnostic questions to identify issues.
  • Fill out job cards with accurate customer and vehicle details.
  • Explain recommended services, maintenance schedules, and estimated costs.

2. Technical Understanding

  • Possess knowledge of vehicle systems (engine, brakes, electrical, suspension, etc.).
  • Interpret basic diagnostic trouble codes (DTCs).
  • Communicate technical issues in simple language to customers.

3. Estimation & Approval

  • Prepare accurate service estimates (labor, parts, consumables).
  • Take customer approval before proceeding with additional repairs.
  • Explain warranties, guarantees, and maintenance packages.

4. Workshop Coordination

  • Assign jobs to technicians based on skill and workload.
  • Communicate customer concerns clearly to mechanics.
  • Ensure availability of spare parts for the jobs.
  • Track job progress and maintain timelines.

5. Customer Updates

  • Keep customers informed about additional repairs, cost changes, and delays.
  • Share status updates via phone, SMS, or WhatsApp.
  • Obtain approval for extra work.

6. Quality Check & Vehicle Delivery

  • Verify that all requested jobs are completed properly.
  • Conduct final quality inspection with technicians.
  • Prepare the final invoice for the customer.
  • Explain work done, replaced parts, and future maintenance needs.
  • Deliver the vehicle and ensure customer satisfaction.

7. Customer Relationship Management (CRM)

  • Handle customer complaints and provide solutions.
  • Maintain follow-up for periodic service reminders.
  • Promote AMC, extended warranty, and value-added services.
  • Record customer feedback and improve service experience.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person



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