two wheeler service manager

3 days ago

Coimbatore, Tamil Nadu, India Adharvaa Suzuki Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Summary

The Service Manager is responsible for managing the entire service department of the two-wheeler dealership, ensuring high customer satisfaction, efficient workshop operations, and achievement of service revenue targets. The role includes supervising the workshop team, maintaining service quality, and managing day-to-day operations.

Key Responsibilities1. Workshop & Operations Management

  • Oversee the daily functioning of the workshop, service bay allocation, job card flow, and timely delivery.
  • Ensure adherence to OEM (Honda/Suzuki/Hero etc.) service process standards.
  • Monitor productivity, efficiency, and quality of technicians and service advisors.
  • Ensure availability of tools, equipment, and consumables.

2. Customer Service & Satisfaction

  • Handle escalated customer complaints and provide quick resolutions.
  • Ensure timely follow-up with customers for feedback and repeat service.
  • Maintain high CSI (Customer Satisfaction Index) scores as per OEM guidelines.

3. Revenue & Target Achievement

  • Achieve monthly service revenue, labour targets, and spare sales.
  • Implement upselling of value-added services, AMC, extended warranty, accessories, and engine oil.
  • Monitor and control workshop expenses.

4. Team Management

  • Lead and supervise Service Advisors, Technicians, Floor Supervisors, Washing Team, and Support Staff.
  • Conduct daily team briefings and assign tasks.
  • Provide training and skill development for technicians and advisors.

5. Service Quality & Compliance

  • Ensure proper diagnosis, repair quality, and adherence to checklists.
  • Maintain audit compliance for OEM standards.
  • Ensure timely updating of job cards, warranty claims, and service records in DMS.

6. Inventory & Spare Parts Coordination

  • Coordinate with spare parts manager for fast-moving parts availability.
  • Monitor usage, wastage, and maintain accurate inventory records.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

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