IT Support Engineer

7 days ago

Noida, Uttar Pradesh, India Nextgen Invent Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Experience: 7+ Years

Job Location: On-Site (Noida Sector 62)

No. of Positions: Multiple

Qualifications: B Tech / BCA or Higher

Work Timings: 01:30 PM to 10:30 PM IST, Mon-Sat

Functional
Area: IT Infrastructure & Support

We are seeking a skilled and
experienced IT Support Engineer to join our team. This
role demands deep technical expertise in Microsoft 365, Intune, Endpoint
Management, and SharePoint, coupled with strong analytical and troubleshooting
capabilities. The ideal candidate will be responsible for maintaining endpoint
compliance, ensuring data security, and driving user satisfaction through
proactive IT support and process improvements.

Key Responsibilities:

  • Remote Technical Support
    & Troubleshooting
  • Provide technical support for
    remote employees across Windows, macOS, and Linux systems.
  • Manage and secure endpoints
    via Microsoft Intune and Endpoint Manager, including policy creation,
    deployment, and compliance monitoring.
  • Troubleshoot
    hardware/software issues (camera, mic, VPN, device performance, etc.) to
    ensure remote productivity.
  • Support Microsoft 365 suite
    (Outlook, Teams, SharePoint, OneDrive, etc.) and perform admin-level
    operations in the Office 365 Admin Portal.
  • Assist users with MFA setup,
    access control, and password management.
  • Resolve SharePoint access,
    permission, and data sync issues.
  • Conduct virtual training
    sessions on security best practices and software usage.

System Maintenance

  • Perform system updates,
    patches, and backups regularly.
  • Monitor network performance
    and security, addressing issues proactively.
  • Maintain IT asset inventory
    and coordinate warranty claims/repairs with OEMs (Lenovo, Apple, Dell).

Documentation & Tracking

  • Maintain accurate records of
    support requests, troubleshooting steps, and resolutions.
  • Track and document IT assets,
    repairs, software licenses, and courier dispatches for remote equipment.
  • Conduct periodic laptop
    audits to ensure compliance, performance optimization, and risk
    mitigation.
  • Collaborate with IT team
    members to resolve complex technical issues.

Skills, Knowledge, and Experience

  • Bachelor's degree in Computer
    Science, Information Technology, or related field (or equivalent
    experience).
  • Minimum 7 years of experience
    in IT support or a related role.
  • Certified Microsoft 365
    Administrator preferred.
  • Proficient in Windows, macOS,
    and Linux environments.
  • Hands-on experience with
    Microsoft Intune and Endpoint Manager.
  • Strong troubleshooting and
    analytical problem-solving skills.
  • Familiarity with network
    technologies (TCP/IP, DNS, DHCP) and hardware components.
  • Excellent communication
    skills with a customer-centric approach.
  • Ability to work independently
    and collaboratively in a team environment.

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