Client Support Associate

17 hours ago

Bengaluru, Karnataka, India IEEE Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Job Summary
The purpose of this position is to provide professional, accurate, timely and high-quality support to the volunteers and staff. In this role, the individual is responsible for help and manage the email inquiries into categories,and respond to some high volume common questions with using standard templates, generating reporting from Concur and distributing the same with stake holders. He/She operates within the established metrics and maintain these metrics to provide swift and accurate service at all times. He/She will assume ownership and accountability for resolution of all inquires, attend ongoing training to develop job skills, products/services knowledge. He/She recommends process improvements for optimal service.

Key Responsibilities
  • Assists volunteers and IEEE staff related to Concur expenses system
  • Works in a global environment, interfacing with both internal IEEE staff as well as IEEE volunteers
  • Coordinates related projects and activities, as needed
  • Performs statistical & status reporting
  • Assesses and recommends operational solutions to business processes and workflows
  • Responds to volunteers and staff queries in a timely manner
  • Generates the Concur reporting
  • Supports Concentration Banking and Contract Management systems
  • Assists in responding to volunteers' high volume common questions with canned template responses
  • Supports volunteers and staff in resolving User access issues, e.g. username and password
  • Maintains status of expense reports, contracts, etc
  • Responds to inquiries, tracks, and escalates to management, as necessary
  • Candidate must work effectively as part of a team, interacting professionally with all levels within the IEEE and volunteers.
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication
  • Provides accurate, valid and complete information by using the right methods/tools
  • Handles customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
  • Follows communication procedures, guidelines and policies
Education
  • Bachelor's degree or equivalent experience Req
  • Formal training/education in technical (Help Desk type) Pref
Work Experience
  • 2-4 years customer service experience in providing technical support and assistance to all client levels Pref
Skills and Requirements
  • Must be a technologically savvy knowledge worker who seeks out technology solutions to business challenges
  • Good oral and written communication skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers
  • Must have working knowledge of Concur, Oracle, MS Office Applications (Word, Excel, Power Point, Access)
  • Excellent analytical skills
  • Team oriented; Ability to partner and share information, and foster relationships
Other Requirements:
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
===============================================
Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

  • Client Service Associate

    1 week ago

    Bengaluru, Karnataka, India Terralytics Analysis Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job SummaryWe are looking for a Client Service Associate to manage client communication, handle inbound calls and resolve escalations. As a Client Service Associate you will be bridging the gap between legal team and our clients.Provident fund

  • Sr Associate, Client Tech Support Engineering

    2 weeks ago

    Bengaluru, Karnataka, India Fiserv Full time

    Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card ...

  • iSupportZ - SAP EHS Consultant - Implementation & Support

    2 weeks ago

    Bengaluru, Karnataka, India Support Studio Technologies Full time

    We are seeking a highly skilled and dedicated SAP EHS Consultant with 5 to 8 years of experience to join our client's team in Dubai. This role is focused on providing expert support for their comprehensive SAP EHS solution within the Oil & Gas sector. The ideal candidate will possess strong functional knowledge of core EHS components, regulatory frameworks,...

  • IT Support Associate

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time US$ 50,000 - US$ 1,00,000 per year

    At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at ...

  • Client Services Associate I

    3 weeks ago

    Bengaluru, Karnataka, India ICON plc Full time

    Job DescriptionClient Services Associate I - India, Bangalore - Hybrid, Office-BasedICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentWe are currently...

  • Associate- Helpdesk Support

    2 weeks ago

    Bengaluru, Karnataka, India Aayuv Technologies Full time ₹ 2,74,000 - ₹ 4,00,000 per year

    Position: Associate- Helpdesk SupportLocation: BangaloreReporting to: ManagerSalary Range: 2.74LPA- 4LPAOverview:As an Associate- Helpdesk Support, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the...

  • Technical Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Kazam EV Tech Private Limited Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Job Description: Project Delivery Associate/Technical SupportRole OverviewWe are looking for a Project Delivery Associate to manage end-to-end execution of EV charging and fleet management projects. The role requires coordination with internal teams, clients, and vendors to ensure timely and successful delivery of EV chargers, CMS, EMS, platforms, and...

  • Trade Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 18,00,000

    Job Title: Trade Support AssociateThe ideal candidate will have experience in customer-facing roles, particularly in the trading or broking sector. You will be responsible for delivering exceptional customer service by resolving trade and order-related queries efficiently.You will be a key player in ensuring seamless user experiences on our platform. This...

  • Technical Client Success Associate

    3 weeks ago

    Bengaluru, Karnataka, India Aura Intelligence Full time

    Job DescriptionTechnical Client Success Associate will be responsible for end-to-end client engagement across pre-sales discovery, onboarding, delivery, and post-sales technical support. This role demands high business acumen, analytical thinking, and client-facing professionalism.Responsibilities:- Lead client discovery, solutioning, and demo sessions...

  • Customer Support Associate

    16 hours ago

    Bengaluru, Karnataka, India ContactPoint 360 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position: Customer Support AssociateLocation:BangaloreEmployment Type:Full-timeExperience Level:6 months - 1yearRequirements :- English Communication is a must.Role OverviewAs a Customer Support Associate, you will be the first point of contact for customers, addressing their queries, resolving issues, and ensuring a seamless customer experience. This role...