Head of Customer Success

2 weeks ago


Bengaluru, Karnataka, India Peak XV Partners Full time US$ 90,000 - US$ 1,20,000 per year

One of our Fintech portfolio companies is looking for a hungry, dynamic Head of Customer Success to join the business and drive all onboarding, usage, and renewal programs for the business.ResponsibilitiesWork with the Founders to shape the overall account management, renewal, and expansion strategy

Proactively liaise with customers, understand their expectations, build trust and maintain rapport

Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed

Build and own the process of customer onboarding, training, and support

Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referralsQualificationsAt least 5 to 7 years of experience

Prior B2B Customer Success experience is critical

Prior experience dealing with BFSI clients would be an advantage

Someone with technical knowledge would be an advantage

Technology or Start-up experience is nice to have

Proactive and hustler mentality

Please apply to this role directly on LinkedIn. This is the only way to be considered for this role. Please do not DM any of our stakeholders about this position.



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