Director Customer Success

2 weeks ago

Bengaluru, Karnataka, India Digital Harbor Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Location: Bangalore

Job Description:

The role demands that that the candidate be able to deliver multiple customer engagements with excellent execution skills and quality. The candidate will be required to lead multiple teams in delivery and sustenance engineering. While the platform and the product teams focus on building the next generation of products in the healthcare sector, the Manager Customer Success will focus on how to provide value to the Customers.

Key Result Areas:

  • Leads and drives the Customer delivery projects by displaying both execution and technical leadership
  • Assesses Customer expectations and translates them to deliverables that meet business needs
  • Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs against technical constraints
  • Define program scope, goals and deliverables that support business objectives in collaboration with senior management and key stakeholders
  • Identify, assess, track and mitigate issues and risks at multiple levels
  • Ensures high quality, adherence to standards and best practices, high performance, and scalable, repeatable processes and deliverables
  • Stays current with the progress on Digital Harbor's Platform and Product releases
  • Help drive continual improvement and innovation in the platform and application development process
  • Leads a small focused Customer delivery team and identifies opportunities across multiple teams
  • Responsible for Customer delight and relationship building

Job Requirements:

  • Demonstrated the skill to drive and deliver multiple Customer engagements
  • Engage with Onshore and Offshore Account Managers / Team / Product Head / Delivery Head in day to day planning and deliverables
  • Must have a proven track record of success; have a strong sense of quality ownership and Customer advocacy
  • Adequate experience in managing stakeholder expectations
  • Conversant with web technologies like Java/J2ee, Java Script, XML, DOM/SAX Parsers, Swings, HTML, CSS, HTTP/s, Jboss, JSP, XML, DB (SQL, Oracle, DB2), DMS, Web Services, LDAP
  • Understanding of platform architectures and product development environment
  • Strong experience in driving tactical objectives in an assertive, fast growing, mission-critical Product organisation
  • Should be technically / Functionally very hands on and provide support to team members as required
  • Should have managed a team size of 10 – 15 Development Engineers.
  • Excellent written and verbal communication skills, as exemplified by clear technical approach, issue explanation, documentation of knowledge, and effective intra- and inter- group communication
  • Excellent interpersonal, problem solving, reasoning, negotiation and analytical skills
  • AGILE development experience
  • Team management and coaching capability.

Desired Soft skills:

  • Passion to work for small and high growth Organizations.
  • Self-starter who is hungry to take on new professional challenges, and looking for roles with enormous growth potential.
  • Self-motivated and believes in getting things done.
  • Reliable, Trustworthy and possesses Professional Integrity.
  • Stable job history; Startup/entrepreneurial experience a real plus.

  • Director of Customer Success

    1 week ago

    Bengaluru, Karnataka, India Benchire Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Director of Customer Experience (CX) will be a strategic and results-oriented leaderresponsible for orchestrating exceptional customer journeys and maximizing satisfaction for ourB2C customers across India. This role demands a deep understanding of the Indian consumermarket, particularly within the home appliances/retail sector, where product and service...

  • Customer Success Associate

    3 days ago

    Bengaluru, Karnataka, India Coffer Internet Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Customer Success AssociateDepartment: Customer SuccessLocation: Bangalore (with 20% time travel across India for client visit)Employment Type: Full-TimeAbout the Role:We are looking for a proactive and customer-focused Customer Success Manager/Associate to join our growing team. The ideal candidate will be responsible for ensuring successful...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India Enterspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionDesignation: Customer Success ExecutiveLocation: Malleswaram, Bengaluru.Department: BusinessReporting to: Director – Business HeadRole OverviewWe are looking for a Customer Success Executive who can deliver high standards of client service through proactive follow-ups, professional communication, and excellent presentation skills. The...

  • Senior Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Exotel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsExotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries,...

  • Executive - Customer Success

    1 week ago

    Bengaluru, Karnataka, India Probe42 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ProbeProbe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India VOIS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role purpose:As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV...

  • Customer Success Manager

    22 hours ago

    Bengaluru, Karnataka, India Talview Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About TalviewHiring and exam processes today are slow, manual, and prone to bias. Talview changes that. Weempower organizations to hire and assess at scale with speed, integrity, and fairness—no matterwhere candidates are.With Gen AI at the core, Talview automates interview scheduling, proctoring, and candidatescreening—so teams spend less time on admin...

  • Founding customer success executive

    3 weeks ago

    Bengaluru, Karnataka, India Pepsales AI Full time

    About Pepsales: Pepsales (Multiplicity Technologies Inc, US-incorporated) is an AI Saa S Sales Platform. Our product helps US-based B2 B Tech Companies improve their discovery process and deliver instant personalized demos. Pepsales has successfully secured $1.1 million in pre-seed funding, led by Chiratae Ventures, with support from angel investors across...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India BusinessOnBot Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    About Us We are a Y Combinator backed company (YC W21) and have closed our pre-series A round. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi, etc., to add to our team.In 2025, Businessonbot has grown 20% MoM, March'25, MRR and inched towards profitability in Q1 of FY...

  • Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer Success - Naukri (Zwayam) About the Role The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their...