Customer Success Manager

2 weeks ago


Bengaluru, Karnataka, India Lemnisk Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job Location: Bangalore (work-from-office)Responsibilities:Looking for a maverick who is passionate about increasing digitals share of Business for our different verticals.Overall responsibility of monthly/quarterly/annual revenue from set of Strategic ClientsDefine and Execute strategy for retention and cross sell for every account

Understand client known and unknown needs and partner with Delivery and product team to address client needs

As a trusted advisor drive adoption of existing use cases and evangelize new use cases among ClientsEngage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.Provide Client and market level insights for product innovation

Lead presales for the region & given set of accounts

Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRsQualifications:2-6 years of employment experience in Customer SuccessCandidates with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms are preferred.Proven track record of upselling/cross selling

Experience in working with and influencing customers at multiple levels up to CXOs.Engineering degree in bachelors' is mandatory.Must have excellent communication skills.Willingness to travel, if required on short notice.BFSI experience is a plus



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