Sales cum Customer Support Executive

4 days ago

Noida, Uttar Pradesh, India Tathata Infotech Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Fashion Industry : Sales cum Customer Support Executive
with
2–4 years of experience

Job Description

Job Title:
Sales cum Customer Support Executive Fashion Industry

Department:
Sales / Customer Experience

Location:
Noida

Experience Required:
2–4 Years

Industry:
Fashion / Apparel / Retail

Employment Type:
Full-Time

Reports To:
Sales Manager / Customer Experience Lead

Role Overview:

We are seeking a dynamic and personable
Sales cum Customer Support Executive
with a background in fashion to manage client communication, assist with sales conversions, and ensure a seamless post-purchase experience. This role demands a balance of product knowledge, communication skills, and customer empathy to enhance brand loyalty and drive revenue. You will be a key point of contact for both
walk-in customers
and
online inquiries
, ensuring a great experience and meeting sales targets.

Key Responsibilities:

  • Assist customers with
    product inquiries, size guidance, and styling suggestions
    across online and offline channels

  • Convert
    leads into sales
    through prompt follow-ups via WhatsApp, email, Instagram and in-person

  • Assist walk-in customers at the showroom
    , providing product information, size guidance, and styling suggestions to drive
    sales

  • Generate sales
    through in-person interactions by understanding customer preferences and recommending suitable products

  • Handle
    customer queries, exchanges, complaints
    , and feedback across various channels (WhatsApp, email, Instagram and in-person) in a timely and professional manner

  • Support
    online sales
    by following up on leads and assisting customers through the purchasing process

  • Coordinate with the operations team to ensure
    on-time order fulfillment and accurate deliveries

  • Maintain and update
    customer data
    and
    order history
    in the CRM or tracking system

  • Contribute to store
    visual merchandising
    to enhance the customer shopping experience

  • Track and report
    daily interactions
    ,
    lead conversions
    , and
    sales performance

  • Share regular
    customer feedback
    and insights with the design and operations teams

Required Skills & Competencies:

  • Strong interpersonal and communication skills (written & verbal)

  • Basic knowledge of
    fabrics, fits, and fashion terminology

  • Ability to multitask, problem-solve, and handle pressure in a customer-facing role

  • Familiarity with
    customer service tools (e.g., WhatsApp Business, Shopify, Zoho, etc.)

  • Sales-driven mindset with attention to service quality

  • Proficiency in Microsoft Excel or Google Sheets for tracking and reporting

Educational Qualification:

  • Bachelor's degree or diploma in
    Fashion Communication
    ,
    Retail Management
    ,
    Apparel Merchandising
    , or a related field.

Compensation:

As per industry standard

How to Apply:

Please send your resume and a short cover note to , with the subject line:
Application for Sales cum Customer Support Executive

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