Sales cum Customer Support Executive

3 weeks ago

Noida, Uttar Pradesh, India Tathata Infotech Full time
Fashion Industry : Sales cum Customer Support Executive with 2–4 years of experience

Job Description

Job Title: Sales cum Customer Support Executive Fashion Industry

Department: Sales / Customer Experience

Location: Noida

Experience Required: 2–4 Years

Industry: Fashion / Apparel / Retail

Employment Type: Full-Time

Reports To: Sales Manager / Customer Experience Lead

Role Overview:

We are seeking a dynamic and personable Sales cum Customer Support Executive with a background in fashion to manage client communication, assist with sales conversions, and ensure a seamless post-purchase experience. This role demands a balance of product knowledge, communication skills, and customer empathy to enhance brand loyalty and drive revenue. You will be a key point of contact for both walk-in customers and online inquiries, ensuring a great experience and meeting sales targets.

Key Responsibilities:

- Assist customers with product inquiries, size guidance, and styling suggestions across online and offline channels

- Convert leads into sales through prompt follow-ups via WhatsApp, email, Instagram and in-person

- Assist walk-in customers at the showroom, providing product information, size guidance, and styling suggestions to drive sales

- Generate sales through in-person interactions by understanding customer preferences and recommending suitable products

- Handle customer queries, exchanges, complaints, and feedback across various channels (WhatsApp, email, Instagram and in-person) in a timely and professional manner

- Support online sales by following up on leads and assisting customers through the purchasing process

- Coordinate with the operations team to ensure on-time order fulfillment and accurate deliveries

- Maintain and update customer data and order history in the CRM or tracking system

- Contribute to store visual merchandising to enhance the customer shopping experience

- Track and report daily interactions, lead conversions, and sales performance

- Share regular customer feedback and insights with the design and operations teams

Required Skills & Competencies:

- Strong interpersonal and communication skills (written & verbal)

- Basic knowledge of fabrics, fits, and fashion terminology

- Ability to multitask, problem-solve, and handle pressure in a customer-facing role

- Familiarity with customer service tools (e.g., WhatsApp Business, Shopify, Zoho, etc.)

- Sales-driven mindset with attention to service quality

- Proficiency in Microsoft Excel or Google Sheets for tracking and reporting

Educational Qualification:

- Bachelor's degree or diploma in Fashion Communication, Retail Management, Apparel Merchandising, or a related field.

Compensation:

As per industry standard

How to Apply:

Please send your resume and a short cover note to creative@ourlove.in, with the subject line: Application for Sales cum Customer Support Executive

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