Customer Support Specialist

14 hours ago

Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position Overview:

We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.

The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

Key Responsibilities:
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more.
  • Research required information using available resources.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to appropriate resource.
  • Accurately process and record call transactions using a computer and designated CRM software.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Organize ideas and communicate oral messages appropriate to listeners and situations.
  • Follow up and make scheduled call backs to customers where necessary.
  • Stay current with system information, changes and updates.
Required Experience/Skills:
  • 2-4 years' experience of phone-based Software Application/Technical Support/Customer Service supporting end users.
  • Excellent communication skills with internal stakeholders.
  • Experience of phone-based Software Application/Technical Support or call center experience supporting end users.
  • Proven problem-solving skills and technical aptitude.
  • Working knowledge of Windows OS and other major operating systems.
  • Superb communication and customer handling skills.
  • Ability to think on your feet in a highly demanding and fast moving environment.
  • Fluent in English and Spanish.
  • Knowledge in ESG is preferred.

  • Customer Support Specialist

    4 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 5 LPA + IncentivesRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Specialist will handle daily customer interactions, provide technical support, and ensure customer satisfaction. Additional responsibilities include resolving customer inquiries, analyzing and...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Hiring Studio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Looking for a Customer Support Specialist ,roles involves handling customer queries, orders, pricing, and account management. Strong communication, MS Office skills & problem-solving required.

  • Customer Support Specialist

    6 days ago

    Bengaluru, Karnataka, India Radancy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Support Specialist, Global Customer Support – Bengaluru, IndiaRadancy's success is built on the success of our customers, and we're looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, you'll provide expert support across multiple...

  • Support Specialist I, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...

  • Customer Support Specialist

    4 days ago

    Bengaluru, Karnataka, India Responsive Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ResponsiveResponsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk, and improve employee...

  • Support Specialist I, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7 shifts...

  • Support Specialist I, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...

  • Customer Support Specialist

    2 days ago

    Bengaluru, Karnataka, India Infogain Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesCustomer Support Specialist Role SummaryAs a Customer Support Specialist, you are the face o the company and the first point of contact for our users, which include donors, communities, companies and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls and chats....

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Shopemet Networks Pvt Ltd Full time ₹ 2,04,000 - ₹ 3,12,000 per year

    Designation: Customer Support SpecialistQualification: Any graduateLanguages required: Fluent English & Malayalam/TamilInterview mode: Walk-In at Bangalore OfficeWork mode: Work from homeResponsibilities:-Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India HYI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role:Customer Support SpecialistExperience: 1-3 YearsEmployment Type:Full-TimeLocation: Koramangala, Bangalore (Work From Office)About HYI.AIAtHYI.AI, we're redefining the future of business with cutting-edge solutions inGenerative AI,Virtual Assistance,Offshore Development Centres (ODC), andSkill Assessment Platforms. We're looking for tech-forward thinkers...