Customer Relation Executive- Mumbai

4 days ago

Mumbai, Maharashtra, India DC Consultants Full time ₹ 2,00,000 - ₹ 8,00,000 per year


Job Description:

We are having an urgent opening for the position of Customer Relation Executive for a reputed company in the Mumbai (Prabhadevi).

 
Roles & Responsibilities –

 Sales

  • To be responsible for making outbound calls on a daily basis using data provided.
  • To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
  • Handling Customers & their complaints
  • Feedback callings
  • Handling Appointments
  • Managing and scheduling appointments for procedures
  • To convert the calls to new business leads.
  • To achieve agreed personal and departmental targets captured from calling data provided.
  • To inform potential client's on the company's products and services.
  • To gather relevant School and Corporate information.
  • To use company databases to gain potential leads.
  • To be proactive in identifying opportunities for new business.
  • To input and maintain guest information onto the company database.
  • To ensure guest satisfaction at all times.
  • Handle telephone queries.
  • To build relationships with colleagues and clients.
  • To deal with clients in a professional manner at all times aligned to our brand values.
  • To ensure prompt service, polite and professional standards are kept.
  • To assist with other departments as required.

 People / Team

  • To foster good relationships with all internal departments and cross-functional teams.
  • To proactively support their managers by suggesting new ideas and questioning thinking where appropriate.
  • To refer to senior team members for advice and support.
  • To attend all staff meetings and training sessions as and when required.
  • To maintain a Guest-oriented approach and demonstrate a professional approach to work and team mates at all times.
  • In addition to the above main responsibilities, the Lead Generator will be required to undertake any other task, deemed to be appropriate to the job role.
  • VOC Portal / CRM Portal ( Complaint Handling )
  • NSC Complaint handling
  • PSF ( Post Service Follow - up) Calls
  • Attending the customers at the time of delivery
  • Making new thank you cards format and implementing the same
  • Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )

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