Customer Support Executive-Mumbai

10 hours ago

Mumbai, Maharashtra, India DC Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Job Description:

We are having an urgent opening for the position of Customer Support Executive for a reputed Company at the Mumbai (Borivali) location.

Job Description
As a Customer Success Executive at Company, you will be a crucial part of our mission to provide exceptional customer service and support to our clients. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience when using our wealth-tech solutions. Overview

Job Responsibilities

  • Customer Engagement: Interact with customers through various channels (phone, email, chat) to provide exceptional service, address inquiries, and resolve issues promptly and professionally.
  • Issue Resolution: Investigate and troubleshoot customer concerns, escalating complex issues to the appropriate teams for resolution while ensuring timely follow-up and resolution.
  • Product Knowledge: Develop and maintain a deep understanding of iRecord's software solutions to provide accurate information and guidance to customers.
  • Data Management: Ensure the accurate recording and documentation of customer interactions, inquiries, and issue resolutions in our CRM system.
  • Collaboration: Collaborate effectively with cross-functional teams, including technical support and sales, to deliver seamless customer experiences.
  • Technical Testing: Ensure Customer data is accurately tested and consecutive feedback noted in the system for technical resolutions.
  • Feedback Gathering: Actively solicit and collect customer feedback and insights to identify opportunities for improvement and relay valuable information to relevant teams.
  • Adherence to Standards: Adhere to company policies, procedures, and service standards to ensure consistency and excellence in customer service.

Requirements

  • Bachelor's degree in Information Technology, Business, Finance, or a related field.
  • 6 months to 2 years of experience in customer service, preferably in the fintech or financial services/ stock broking / financial services industry.
  • Exceptional communication skills, both verbal and written. Adaptive, humble, leadership

skills.

  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in using customer relationship management (CRM) software.
  • Positive attitude and dedication to delivering outstanding customer service.
  • Accepting Candidates residing or ready to relocate in Mumbai Western suburbs only.

Probationary period – Three months


  • Customer Support Executive

    6 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Experience Executive

    2 weeks ago

    Mumbai, Maharashtra, India JP Infra (Mumbai) Pvt Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionFounded in 2006, JP Infra (Mumbai) Pvt. Ltd. is a renowned real estate development organization with a focus on creating high-end developments in Maharashtra. With a reputation for quality, efficiency, and trust, JP Infra has set new standards in the industry. The firm's portfolio includes commercial, retail and residential complexes, all...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Eteam Full time ₹ 2,04,000 - ₹ 2,40,000 per year

    Job Title: Customer Support Executive Voice ProcessCompany: Uber India Systems Pvt. Ltd.Location: Mumbai (Work from Office)Job Type: Full TimeWorking Days: Monday to SaturdayJob Description:We are hiring Customer Support Executives (Voice Process) for our Mumbai office. If you're fluent in English and Hindi, and Marathi, have strong communication skills, and...

  • Customer Support Associate(Mumbai)

    2 weeks ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 28,00,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpaRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves assisting in...

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India Growing Stars Consulting Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWelcome to Growing Stars Consulting Private Limited, where your professional journey meets limitless possibilities. We offer tailored services to elevate your career, providing opportunities to work in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm headquartered in Aligarh, India, we are dedicated to being a...

  • International Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Apex One Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Description – Customer Support ExecutiveLocation: Mumbai & ThaneCompany: Hiring for ClientRole: Customer Support ExecutiveQualification: 12th Pass / Graduate (Freshers can apply)Requirement: Excellent communication skillsResponsibilities:Handle inbound/outbound customer calls in a professional manner.Provide accurate information and resolve customer...

  • Customer Support Executive

    19 hours ago

    Mumbai, Maharashtra, India Accurex Biomedical Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAccurex Biomedical Pvt. Ltd. is an Indian manufacturer and marketer providing accurate and quality solutions in the diagnostic industry for over 40 years. As one of the top 3 Indian companies in Clinical Chemistry, Accurex is known for its high-quality products and innovation. With expertise in manufacturing and marketing In-vitro...

  • Customer Support Executive

    4 days ago

    Mumbai, Maharashtra, India RMV Workforce Corporation Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Role: Customer Support ExecutiveLocation: Goregaon (Mumbai)Experience- 4-5 yearsNotice Period- ImmediateJob DescriptionNeed a customer service agent with email and chat experienceRotational shiftEducation- GraduateShould have good English communication for US processShift : Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AM

  • Customer Support Executive-US Shift

    5 days ago

    Mumbai, Maharashtra, India ALOGIC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Support Executive based in Mumbai. The Customer Support Executive will handle day-to-day customer queries, ensure customer satisfaction, provide online support, and resolve customer issues. Responsibilities will also include offering technical support and maintaining high levels of customer...