Account Manager

5 days ago

Delhi NCR New Delhi, India Silver Oak Health Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Silver Oak Health is on the lookout for an Account Manager- Customer Success to join our dynamic team of Account Management professionals. If you're passionate about making a positive impact on the lives of corporate employees and want to be part of a cohesive, highly motivated team, then Silver Oak Health is the perfect place for you. The company offers excellent work culture, and an opportunity to work in a fast-growing environment.

Your primary focus will be to build relationships with clients, retaining them, and identifying opportunities for cross-selling and driving revenue by recommending additional services to our existing customers.

For more details visit

Job Title: Account Manager- Customer Success

Location: Delhi/NCR

Work Mode: Hybrid (2-3 days a week)

Job Overview:

Silver Oak Health is on the lookout for an Account Manager- Customer Success to join our dynamic team of Account Management professionals. If you're passionate about making a positive impact on the lives of corporate employees and want to be part of a cohesive, highly motivated team, then Silver Oak Health is the perfect place for you. The company offers excellent work culture, and an opportunity to work in a fast-growing environment.

Your primary focus will be to build relationships with clients, retaining them, and identifying opportunities for cross-selling and driving revenue by recommending additional services to our existing customers.

Responsibilities of the Account Manager-Customer Success:

  • Be the primary point of contact for client inquiries and concerns, delivering prompt and professional assistance.
  • Guide new clients through the onboarding process, ensuring they are familiar with our services and Portal/App.
  • Regularly check in with clients to assess their satisfaction, progress, and proactively address any issues that may arise.
  • Conduct in-person meetings, deliver mental health awareness sessions, and facilitate onsite activities with customers.
  • Collaborate effectively with internal teams, leveraging strong relationship-building skills.
  • Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales goals.
  • Build and nurture strong relationships with customers, driving customer retention and satisfaction.
  • Contribute to the generation of new product ideas and drive innovation.
  • Identify opportunities to cross-sell additional services to existing customers.

Qualification:

  • Degree in Psychology is preferred for this position.
  • 1-3 years of experience in handling customer accounts preferably in EAP/Mental Health/Psychology background.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Exceptional communication skills, maturity, and resilience.
  • Openness to travel for in-person customer interactions.

Work Location: You will need to be based in Delhi/NCR. However, this is a hybrid job with frequent visits required for in-person meetings/engagement at various client offices in and around Delhi/NCR.

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