Desktop Support Engineer

4 days ago

Bengaluru, Karnataka, India ss technologies Full time
  • Position Summary

Role: Desktop Engineer

Reporting to: Lead – IT Infra

Place of Posting: Bangalore

  • Key Accountabilities:

· Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

· Address user tickets regarding hardware, software and networking.

· Walk customers through installing applications and computer peripherals.

· Working knowledge of office products and computer peripherals, like printers and scanners. Ability to perform remote troubleshooting and provide clear instructions.

· Test alternative pathways until you resolve an issue.

· Record technical issues and solutions in logs.

· Help create technical documentation and manuals.

· Excellent problem-solving and multitasking skills.

· Experience AV/video conferencing solutions.

· Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, anti-virus and inventory management tools.

Key Responsibilities:

· Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.

· Test and deploy hardware and software solutions.

· Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.

· Identify issues, propose solutions, and test new technologies or process changes.

· Track and thoroughly detail technology issues through ticketing system.

· Proactively reach out to customers about their technology needs and address issues before they occur.

· Provide administration for various technology platforms in MDM, messaging, collaboration or MFA platforms.

· Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.

· Deploy applications individually and with client management tools

· Experience administering Exchange, Active Directory, Group Policy.

· Installing and upgrading operating systems and computer software.

· Ensuring SLAs are met.

· Documentation and Record Keeping.

· Scheduling upgrades and maintaining them without interference.

· System backup and data recovery planning.

· Network troubleshooting and optimization.

You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.

Required Experience

0- 3 years of experience in leading infrastructure team in a Bank/NBFC/Fintech

Required Qualification

Graduate/BSc. /BE/B.Tech

Technical Competencies

  • Laptop/Desktop management and installation.
  • End Users issue management
  • Experience in Windows10 and 11.

Behavioral Competencies

  • Strategic Orientation
  • Customer Centricity
  • Execution Focus
  • Collaborative Approach

Note : candidate should be able to communicate in Hindi and English Both Language.

Interested Candidates Mail your CV @ -

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

  • Health insurance

Education:

  • Diploma (Preferred)

Experience:

  • IT: 1 year (Preferred)
  • total work: 1 year (Preferred)

Work Location: In person

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