Senior Desktop Engineer

4 days ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Greetings

TCS is hiring...

Role: Senior Desktop Engineer

EXP: 8-10 YEARS

LOCATION: Bengaluru

Job Description

The associate responsible for ensuring adherence to Desktop Engineering processes, resolving desktop L3 tickets with in SLA, generating SLA reports and other project management report

Responsibilities:

  • Understanding application deployment process using SCCM/SI
  • Understanding and following Desktop Engineering processes for Support
  • Understand customer problem and provide timely resolution
  • Helping customers solve technical issues with telephone support
  • Answering questions from customer about the features and capabilities of Desktop Engineering related technologies
  • Developing customer-facing documentation on an as-needed basis
  • Excellent written and oral communication skills
  • Performing end-to-end analysis, solution identification and documentation
  • Communicating customer needs and wishes to development and engineering teams
  • Timely generation of required SLA reports
    • Planning resource availability and utilization Encouraging initiative and leadership amongst team members
  • Forecasting resource requirement
  • Assessing and filling up open positions
  • Negotiating with the stakeholders when needed
  • Planning and encouraging learning amongst team members
  • Generating SLA reports
  • Presenting project management reports to the stakeholders
  • Ensuring adherence to Desktop Engineering processes

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