
Desktop Engineer
5 days ago
Company:
Creatigrity Technologies Private Limited
Location:
175, EPIP 2nd Phase, KIADB Industrial Area, Brookefield, Bengaluru, Karnataka – 560066
Shift:
Night Shift
Position Overview
Creatigrity Technologies is looking for a
Desktop Engineer
with strong troubleshooting skills to provide end-to-end IT support across hardware, software, network, and communication systems. The ideal candidate should have hands-on experience resolving
Outlook, LAN/WAN, Wi-Fi, VOIP, and hardware issues
, while coordinating with service providers and vendors to ensure smooth IT operations.
Key Responsibilities
- Email & Outlook Support
- Create, configure, and delete Outlook user accounts.
- Troubleshoot Outlook email sync, login, and configuration issues.
- Manage mailbox permissions, PST files, and connectivity with Exchange/Office 365.
- Networking & Connectivity
- Troubleshoot LAN/WAN, Wi-Fi connectivity, and DNS/DHCP issues.
- Monitor and maintain network performance, escalating major outages.
- Assist in IP configuration, subnet troubleshooting, and switch/port issues.
- VOIP & Communication Tools
- Troubleshoot VOIP-related issues including Communicator, Access Metrix, and softphone clients.
- Ensure proper connectivity and call quality across systems.
- Hardware & System Maintenance
- Diagnose and resolve issues related to RAM, hard disks, SNTP, printers, desktops, and peripherals.
- Perform routine preventive maintenance and upgrades.
- Coordinate with desktop suppliers and vendors for warranty claims/replacements.
- Service Provider Coordination
- Liaise with
Internet Service Providers (ISP)
to resolve outages and downtime. - Coordinate with
UPS vendors
to ensure power backup availability. - Manage AMC vendors for desktop and hardware support.
- General IT Support
- Provide L1/L2 IT support for end-users on applications and system-related issues.
- Handle software installations, updates, and license management.
- Monitor and report on IT infrastructure health.
- Maintain asset inventory, IT documentation, and ticketing systems.
- Shift & Communication
- Provide support during
night shift
operations. - Maintain effective communication with team members and stakeholders for seamless IT support.
Required Skills & Qualifications
- Diploma / Graduate in Computer Science, IT, or related field.
- 2–5 years of experience in Desktop/IT Support.
- Strong knowledge of Outlook, Office 365, LAN/WAN, Wi-Fi troubleshooting.
- Familiarity with VOIP tools and hardware components.
- Hands-on with IT ticketing systems and remote desktop tools.
- Strong analytical and problem-solving skills.
- Good communication skills to interact with service providers and internal teams.
- Willingness to work in
Night Shift
.
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