 
						Senior Windows Desktop Engineer
10 hours ago
**** Its Contract to Hire postion*******
Job Title: Senior Windows Desktop Engineer (DEX Specialist)
Location: Remote
Shift Timing: 2:30 PM 11:30 PM IST
Experience: 7–10 Years (Relevant)
About the Role
We are looking for an experienced Windows Desktop Engineer (L2/L3) with strong expertise in Desktop Experience (DEX) and automation to investigate systemic issues that affect end-user productivity. The role involves root cause analysis, process improvement, and supporting device migration activities during mergers and acquisitions (M&A).
Key Responsibilities
- Incident & Root Cause Analysis: Identify and resolve complex systemic issues impacting end-user productivity and experience.
- DEX Optimization: Leverage DEX tools to measure endpoint performance, correlate issues with system changes, and enhance user experience.
- Automation & Scripting: Develop automation scripts (PowerShell or similar) to optimize desktop management and troubleshooting workflows.
- Cross-Team Collaboration: Partner with IT, Infrastructure, and Business teams to deliver effective end-user solutions.
- User Support & Enablement: Provide L2/L3-level support, ensuring seamless operation of Windows environments and training users on best practices.
Required Qualifications
- Experience: 7–10 years in Windows desktop engineering, infrastructure, or related IT support roles.
- Technical Expertise: 
- Deep knowledge of Windows OS internals (kernel, registry, services, drivers, etc.). 
- Hands-on experience with OS-level troubleshooting tools and Unified Endpoint Management (UEM) for domain and Entra Windows devices. 
- DEX Tools: Proven experience with platforms like SysTrack, NexThink, or similar to monitor and improve digital experience. 
- Automation Skills: Proficiency in PowerShell scripting for automation and issue resolution.
- Analytical Ability: Strong problem-solving and root cause analysis skills.
- Communication: Excellent verbal and written communication skills with a collaborative mindset.
Preferred Profile
- Currently working in an L2 or L3 engineering role.
- Demonstrated experience improving DEX metrics and automating desktop management tasks.
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