Senior Windows Desktop Engineer

24 hours ago

Bengaluru, Karnataka, India Wenger & Watson Full time ₹ 20,00,000 - ₹ 25,00,000 per year

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Job Title: Senior Windows Desktop Engineer (DEX Specialist)

Location: Remote

Shift Timing: 2:30 PM 11:30 PM IST

Experience: 7–10 Years (Relevant)

About the Role

We are looking for an experienced Windows Desktop Engineer (L2/L3) with strong expertise in Desktop Experience (DEX) and automation to investigate systemic issues that affect end-user productivity. The role involves root cause analysis, process improvement, and supporting device migration activities during mergers and acquisitions (M&A).

Key Responsibilities

  • Incident & Root Cause Analysis: Identify and resolve complex systemic issues impacting end-user productivity and experience.
  • DEX Optimization: Leverage DEX tools to measure endpoint performance, correlate issues with system changes, and enhance user experience.
  • Automation & Scripting: Develop automation scripts (PowerShell or similar) to optimize desktop management and troubleshooting workflows.
  • Cross-Team Collaboration: Partner with IT, Infrastructure, and Business teams to deliver effective end-user solutions.
  • User Support & Enablement: Provide L2/L3-level support, ensuring seamless operation of Windows environments and training users on best practices.

Required Qualifications

  • Experience: 7–10 years in Windows desktop engineering, infrastructure, or related IT support roles.

  • Technical Expertise:

  • Deep knowledge of Windows OS internals (kernel, registry, services, drivers, etc.).

  • Hands-on experience with OS-level troubleshooting tools and Unified Endpoint Management (UEM) for domain and Entra Windows devices.

  • DEX Tools: Proven experience with platforms like SysTrack, NexThink, or similar to monitor and improve digital experience.

  • Automation Skills: Proficiency in PowerShell scripting for automation and issue resolution.
  • Analytical Ability: Strong problem-solving and root cause analysis skills.
  • Communication: Excellent verbal and written communication skills with a collaborative mindset.

Preferred Profile

  • Currently working in an L2 or L3 engineering role.
  • Demonstrated experience improving DEX metrics and automating desktop management tasks.

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