
Desktop Support Engineer 2
1 day ago
Job description
Roles and Responsibilities
- * Provide desktop support to end-users, troubleshooting and resolving technical issues with their computers, printers, and other peripherals.
- * Install, configure, and maintain operating systems (OS) on desktop computers.
- * Configure Outlook email clients and troubleshoot issues related to email accounts.
- * Manage group policies for the organization's domain using tools like Active Directory.
Desired Candidate Profile
- * 2-4 years of experience in desktop support or a related field.
- * Strong knowledge of OS installation, troubleshooting, and configuration.
- * Proficiency in configuring Outlook email clients and managing group policies.
Required Skills:
- Knowledge of Windows Operating Systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008.
- Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
- Better understanding in remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops and printers PDA and blackberry support.
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc.
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