Desktop Support Engineer

2 weeks ago

Bengaluru, Karnataka, India SPIDERFOCUS SOLUTIONS Full time
  • Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation, office 365
  • Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting.
  • Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software.
  • Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remote service for desktop system,peripherals,printers,others it supported equipment
  • Troubleshooting network related problems with time line. (Booting issue/ CPU Error)
  • Finding and troubleshooting of monitor, SMPS, motherboard, CPU and other devises.
  • Operating, maintaining, and troubleshooting the network, hardware, operating system, software applications and updating the BIOS, firmware and drive base on laptop and desktop
  • Active directory knowledge. Crating user accounts, resting password, creating groups, and adding to the domain. managing active directory user groups and security.
  • Outlook configuration, backup and restore and troubleshooting of data files.
  • Ticketing tools knowledge such as fresh desk and zoho desk.
  • The reviving the update local printers and network printer installation and configuration.
  • Remote support tools knowledge, such as Ms. Teams, zoom, any desk, Team Viewer ect.
  • Good knowledge of video conference such as zoom, Cisco WebEx, MS teams, skype for business, google meet others.
  • Inventory management for hardware and software. ( IT asset and applications ,license
  • Should be in a position to install router / Wi-Fi router / switches /Printers / individually or on network software license)
  • Bachelors degree or equivalent combination of education and experience
  • Experience working with computer hardware for installation and upgrades
  • Experience working with software installation/upgrading procedures
  • Experience working with file and system maintenance procedures
  • Utilizes standard corporate tools to record change and problem activities for tracking purposes.

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