Customer Success

2 weeks ago

Gurgaon, Haryana, India LCX Full time ₹ 5,00,000 - ₹ 10,00,000 per year
About LCX:

is a secure and compliant platform for buying, selling, transferring, and storing digital currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies. LCX is a Fintech company that focuses on tokenization of assets, utility and security token offerings, and advanced trading tools. In 2020 LCX has gained regulatory approval of 8 blockchain-related registrations by the Financial Market Authority. LCX was founded in 2018 with headquarters in Vaduz (Liechtenstein) and branches in Crypto-Valley Zug (Switzerland) and New Delhi (India).

Responsibilities:
  • Being able to provide product support and training to help create more product value for customers
  • Able to provide proactive problem resolutions
  • Develop healthy customer relationships
  • Evaluate and analyse customer needs
  • Handle support tickets and provide online chat inquiries and email replies to services to customers
  • Handle customer inquiries, complaints, advice, and suggestions via email and chat tools
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
  • Handle customer requests, any special cases, or ad hoc tasks
Requirements:
  • Proactive Approach
  • Needs someone with a blockchain and crypto background
  • Should be comfortable with rotational shifts
  • Excellent customer service and communication skills
  • Must have knowledge of HubSpot
  • Native or fluent written English is required
  • Ability to work in both a team environment and autonomously
  • Demonstrate a high degree of honesty, integrity, and confidentiality with a strong sense of responsibility and teamwork spirit
  • Have a background and proven experience in providing support to customers in the crypto field
  • Strong passion to provide support to customers
  • Passionate about cryptocurrencies and fintech
  • Be smart, able to resolve inquiries in a professional way
  • Have good contacts in the crypto industry
Location:

Gurgaon

`घोटाले चेतावनी: JORA एक नौकरी खोज इंजन है । हम एक भर्ती नहीं कर रहे हैं और किसी भी भर्ती प्रक्रिया का हिस्सा नहीं हैं। हमारे कार्यालय केवल ऑस्ट्रेलिया में हैं। हम नौकरी चाहने वालों से कभी संपर्क नहीं करते या चयन उद्देश्यों के लिए उम्मीदवार से कभी संपर्क नहीं करते। यदि आपको कॉल या मेल प्राप्त होता है (बाहर की ) JORA से होने का दावा करने वाले व्यक्ति से आपको प्रासंगिक प्राधिकारियों से संपर्क करना चाहिए । उस व्यक्ति के बारे में आपकी सारी जानकारी के साथ । इसके अलावा, आपको साक्षात्कार चरण में संसाधित करने के लिए भुगतान करने की आवश्यकता नहीं होनी चाहिए। JORA उम्मीदवारों से कभी पैसे नहीं मांगते।

सावधान रहें और जागरूकindia ।
सादर,
JORA टीम ।

  • Customer Success

    2 weeks ago

    Gurgaon, Haryana, India Meritto Full time US$ 9,00,000 - US$ 12,00,000 per year

    In Customer Success, you'll be the friendly face and voice of Meritto, guiding our clients every step of the way. Your day will be spent building relationships, troubleshooting issues, and celebrating wins with clients as they see the impact of our solutions firsthand.Proactively engage with customers right from the time of inception throughout the entire...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India beBeeSuccess Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Customer Success RoleWe are seeking a highly motivated and experienced Customer Success professional to lead our customer success function in Gurugram.The ideal candidate will be responsible for managing the customer success function, working closely with sales and technical teams to manage expectations and align customer needs with implemented solutions.Key...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Eshopbox Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Success Manager, located in Pune. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building strong relationships with clients. They will analyze customer data to provide insights and solutions to improve the customer experience. Daily tasks...

  • Customer Success Executive

    1 week ago

    Gurgaon, Haryana, India Ginesys Full time ₹ 14,00,000 - ₹ 28,00,000 per year

    Job DescriptionRole: Customer Success ExecutiveCompany OverviewEaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill...

  • Customer Success Executive

    1 week ago

    Gurgaon, Haryana, India Ginni Systems Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job DescriptionRole: Customer Success ExecutiveCompany Overview:EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill...

  • Ad - Customer Success

    2 weeks ago

    Gurgaon, Haryana, India Michael Page Full time

    The AD - Customer Success will primarily focus on driving customer satisfaction and achieving the company s strategic objectives The role involves managing a team to ensure effective customer service and relationships The position will be responsible to plan deliver on business KPIs Monthly Revenue Retention Rate Upsell Revenue Cross Sell Revenue ...

  • Customer Success Executive

    2 weeks ago

    Gurgaon, Haryana, India Work Companion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success ExecutiveLocation: Gurugram, HaryanaEmployment Type: Full-timeIndustry: SaaS, HRTech, HRMSAbout WoCoWoCo (Work Companion) is a leading HRTech SaaS company that automates HR and Payroll processes for SMBs and mid-market companies. With approximately 30,000 end users across 150+ organizations, we're on a mission to support businesses and their...

  • Customer Success Analyst

    1 week ago

    Gurgaon, Haryana, India Updatrr Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Gurgaon for a Customer Success Analyst. The Customer Success Analyst will be responsible for ensuring customer satisfaction through effective support and service. Daily tasks include analyzing customer data, addressing customer issues, and...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Weekday AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 6-12 LPA)Min Experience: 2 yearsLocation: Gurgaon, New DelhiJobType: full-timeWe are seeking a dynamic and analytical Customer Success Manager to join our team. This is a full-time, on-site role that will play a key part in strengthening customer relationships and ensuring seamless...

  • Customer Success Strategist

    1 week ago

    Gurgaon, Haryana, India beBeeSuccess Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Overview">">At the heart of our organization, we have a dedicated team responsible for ensuring the long-term success of our clients.">">About This Role">">We are seeking an exceptional Customer Success Strategist to join our ranks. In this role, you will play a pivotal part in driving customer retention, upselling, and renewals while reducing churn...