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Customer Success Manager
2 weeks ago
Role Description
This is a full-time on-site role for a Customer Success Manager, located in Pune. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building strong relationships with clients. They will analyze customer data to provide insights and solutions to improve the customer experience. Daily tasks will include addressing customer concerns, offering service improvements, and collaborating with other departments to align customer needs with business goals.
Experience
: 5 to 8 years
Working days:
5.5 days
Domain
: Ecommerce or Logistics
Qualifications
- Customer Satisfaction and Customer Retention skills
- Strong Analytical Skills
- Proficient in Customer Service and Relationship Building
- Excellent communication and interpersonal skills
- Bachelor's degree in Business, Marketing, or related field
- Experience in customer success or account management roles is a plus
