Ad - Customer Success

2 days ago

Gurgaon, Haryana, India Michael Page Full time

The AD - Customer Success will primarily focus on driving customer satisfaction and achieving the company s strategic objectives The role involves managing a team to ensure effective customer service and relationships The position will be responsible to plan deliver on business KPIs Monthly Revenue Retention Rate Upsell Revenue Cross Sell Revenue Delivering Customer Success by monitoring performance KPIs on a weekly basis performing RCA if growth is not as planned at par with industry benchmarks Oversee monitor delivery of all operational requirements of the client with regards to the product plan activated for the client Constantly work with clients technology operations team to implement upgrades within client s existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform Pitch for upsells using the right consultative approach strategy planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations Pitch for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing Manage the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing realization renewals Build insights on clients performance data - spotting trends deviation from benchmarks etc and engage with clients for regular performance reporting insightful reviews Work closely with Customer Success teams of other products to conduct demos with your existing customers Our client is a profitable SaaS firm part of a large group Be part of an impactful roleA successful AD - Customer Success should have Relevant Work Experience of 8 -12 Years in digital planning servicing preferably focused on digital media including performance-based campaigns through Google s Advertising Platforms Mar-tech Ad-tech firm Minimum education qualification - Bachelor s Degree from a reputable institute Post Graduate Degree in Management will be an advantage Excellent pitching presentation skills Candidates who have an experience in a SAAS business will be preferred Our client is a large-sized firm in the Software sector of the Technology Telecoms industry renowned for its innovative solutions and commitment to excellence This role offers the opportunity to lead a passionate team in a reputable Software company providing innovative solutions within the Technology Telecoms industry You will play a key role in shaping the customer service strategy and driving customer satisfaction

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