
Ad - Customer Success
3 weeks ago
The AD - Customer Success will primarily focus on driving customer satisfaction and achieving the company s strategic objectives The role involves managing a team to ensure effective customer service and relationships The position will be responsible to plan deliver on business KPIs Monthly Revenue Retention Rate Upsell Revenue Cross Sell Revenue Delivering Customer Success by monitoring performance KPIs on a weekly basis performing RCA if growth is not as planned at par with industry benchmarks Oversee monitor delivery of all operational requirements of the client with regards to the product plan activated for the client Constantly work with clients technology operations team to implement upgrades within client s existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform Pitch for upsells using the right consultative approach strategy planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations Pitch for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing Manage the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing realization renewals Build insights on clients performance data - spotting trends deviation from benchmarks etc and engage with clients for regular performance reporting insightful reviews Work closely with Customer Success teams of other products to conduct demos with your existing customers Our client is a profitable SaaS firm part of a large group Be part of an impactful roleA successful AD - Customer Success should have Relevant Work Experience of 8 -12 Years in digital planning servicing preferably focused on digital media including performance-based campaigns through Google s Advertising Platforms Mar-tech Ad-tech firm Minimum education qualification - Bachelor s Degree from a reputable institute Post Graduate Degree in Management will be an advantage Excellent pitching presentation skills Candidates who have an experience in a SAAS business will be preferred Our client is a large-sized firm in the Software sector of the Technology Telecoms industry renowned for its innovative solutions and commitment to excellence This role offers the opportunity to lead a passionate team in a reputable Software company providing innovative solutions within the Technology Telecoms industry You will play a key role in shaping the customer service strategy and driving customer satisfaction
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Sr. Customer Success Manager
3 weeks ago
Gurgaon, Haryana, India Amazon Full timeAs a Senior Customer Success Manager (CSM) – Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign...
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Customer Success Operations Manager
3 days ago
Gurgaon, Haryana, India PubMatic Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDepartment: Client OperationsAbout the RoleYour role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients, delivering world-class customer service with your experience and troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Client Success Operations...
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Customer Success
1 week ago
Gurgaon, Haryana, India Wizikey Full time ₹ 15,00,000 - ₹ 28,00,000 per yearCompany Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize...
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Customer Success Manager
2 days ago
Gurgaon, Haryana, India GoKwik Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout GoKwikGoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.Backed by...
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Customer Success Manager
3 days ago
Gurgaon, Haryana, India Logicsofts Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Description – Client Success / Account ManagerLocation: Kirti Nagar, Delhi (On-site)Type: Full-timeAbout Us -We are a fast-growing digital agency with two verticals: • LOGICSOFTS → SEO & digital marketing for small businesses (UK/India focus) • Wave69 → Web design, SEO & marketing for the adult industry (global clients) We're looking for a...
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Customer Success Operations Manager
2 weeks ago
Gurgaon, Haryana, India PubMatic Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout the RolePubMatic is adding a new Customer Success Operations Manager – Curation Partners to our growing teamIn this role, you'll manage and grow relationships with our curation partners, ensuring their success across campaign activation, troubleshooting, and scale. You'll bring together deep ad tech expertise, operational rigor, and strong...
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Customer Success Executive
1 week ago
Gurgaon, Haryana, India Nat Habit Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJoin NatHabit as a Customer Success ExecutiveChat Process -Job Title: Customer Success ExecutiveAbout the Role:As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This...
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Customer Success Associate
5 days ago
Gurgaon, Haryana, India PICKYOURHIRE Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Title:Customer Success Associate – International ProcessLocation:GurugramSalary- 3 LPA LPAAbout the RoleWe are looking for a Customer Success Associate to provide high-quality voice support for an international process. You will handle client queries, provide technical assistance, and ensure excellent customer experience while maintaining global...
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Customer Success Manager
1 day ago
Gurgaon, Haryana, India Appbrew Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAppbrew is hiring a Customer Success ManagerYoull manage the full customer lifecycle - onboarding, adoption, retention, and growth.2-5 yrs in SaaS/e-commerce client success with strong communication & problem-solving skills required.Provident fundHealth insurance
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Customer Success Manager
5 days ago
Gurgaon, Haryana, India Linkedin Technology Information Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Success Manager - LinkedIn Talent Solutions Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day....