Customer Success Operations Manager

About the Role

PubMatic is adding a new Customer Success Operations Manager – Curation Partners to our growing team

In this role, you'll manage and grow relationships with our curation partners, ensuring their success across campaign activation, troubleshooting, and scale. You'll bring together deep ad tech expertise, operational rigor, and strong communication skills to help partners optimize performance and deliver on customer KPIs.

This is a highly cross-functional role requiring technical fluency, problem-solving skills, and the ability to guide partners with strategic best practices for campaign setup and execution.

What You'll Do

• Manage Curation Partner Relationships 
  
  Build and maintain strong partnerships, acting as the primary operational contact and trusted advisor to ensure partner growth and success.

• Support & Troubleshoot Campaigns 
  
  Provide hands-on support to troubleshoot campaign issues, resolve discrepancies, and proactively mitigate risks that impact performance or delivery.

• Monitor Partner Health & Scale 
  
  Track campaign and partner health metrics, proactively surface opportunities to improve efficiency, and identify strategies for scalable growth.

• Provide Strategic Best Practices 
  
  Collaborate with partners to design and optimize campaign setup strategies tailored to customer KPIs (e.g., ROI, reach, brand safety, efficiency).

• Cross-Functional Coordination 
  
  Partner with internal teams (sales, product, engineering, analytics and operations) to drive adoption of PubMatic's curation tools, enhance workflows, and deliver partner-specific solutions.

• Reporting & Insights 
  
  Generate and analyze reporting to provide actionable insights and recommendations that help partners maximize return and drive sustainable growth.

• Drive Revenue Impact 
  
  Support revenue goals by identifying upsell opportunities and growing market-share, expanding adoption of PubMatic solutions, and ensuring that curation partners deliver long-term value across the ecosystem.

We'd Love for You to Have

• 3 to 5 years of ad-tech experience with a solid understanding of programmatic buying, curation, and data activation.

• Knowledge of DSPs, SSPs, Prebid, RTB/ORTB protocols, and PMP deal structures.

• Strong analytical skills; able to work with large datasets to identify trends, anomalies, and root causes.

• Proficiency in Excel (macros preferred), SQL, and reporting platforms.

• Experience supporting partners or customers in a platform environment, balancing onboarding, ongoing support, and optimization.

• Excellent communication and relationship-management skills, with the ability to simplify technical concepts for broad audiences.

• Proactive, operationally minded, and self-motivated — able to collaborate effectively with global teams.

Qualification:

• Should have a Bachelor's degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.

Additional Information:

Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we're back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About PubMatic

PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.