Customer Success Analyst
1 week ago
Company Description
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Role Description
This is a full-time on-site role located in Gurgaon for a Customer Success Analyst. The Customer Success Analyst will be responsible for ensuring customer satisfaction through effective support and service. Daily tasks include analyzing customer data, addressing customer issues, and providing strategic insights to enhance customer experience. The role involves regular communication with customers to understand their needs and ensure they are met efficiently.
Qualifications
- Strong Analytical Skills
- Proven expertise in Customer Satisfaction and Customer Support
- Excellent Communication and Customer Service skills
- Problem-solving capabilities and attention to detail
- Ability to work collaboratively in a team environment
- Bachelor's degree in Business, Marketing, or related field
- Experience in a customer-facing role is a plus
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