Import Customer Service

3 days ago

Mumbai, Maharashtra, India Cargosol Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Roles & Responsibilities

  • Act as the first point of contact for customers on all import-related queries.
  • Provide timely updates on shipment status, delivery schedules, and documentation requirements.
  • Coordinate with overseas agents, carriers, CFS/CHA, and shipping lines to ensure smooth movement of cargo.
  • Share pre-alerts, arrival notices, and delivery orders with customers.
  • Liaise with internal departments including Imports Desk, Documentation, Pricing, and Accounts for seamless service delivery.
  • Coordinate with the in-house Transport Department for timely arrangement of vehicles and generation of e-way bills to ensure smooth and
    compliant dispatch operations.
  • Handle escalations, resolve service-related issues, and ensure customer satisfaction.
  • Maintain Import Job Data in our in-house software and generate daily/weekly status reports.
  • Support in job closing, billing coordination, and payment follow-ups as required.

Minimum Qualifications and Experience

  • Knowledge of Imports – Candidates with a logistics background will be preferred.
  • Work Experience: Minimum 2-3 years in Import Customer Service.
  • Minimum Graduate.

Language & IT Proficiency

  • MS office (Word & Excel)
  • Language Proficiency – English, Marathi and Hindi

Skills

  • Strong customer service orientation.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and multitask.
  • Problem-solving and adaptability.
  • Team player with attention to detail.

Salary: As per the industry and company norms

Shortlisted candidates will be contacted.

Interested candidates can send their profiles to

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