Team Lead

About us: -

We are on a journey to establish and transform your travel into an experiential one.
Ethics Travel Management Pvt. Ltd.
 (eTravelMitra), SBU within Ethics Group of Companies

is more than a travel booking platform. You wish to travel, and we take you there. With a super-experienced team, we are making it better for you every day.

Ethics Travel Management Pvt. Ltd.
(eTravelMitra)

is a substantial travel portal designed to provide a piece of end-to-end travel information and an exceptional travel guide that helps travelers to create an experiential trip.

We feature sketches, quick facts, history, culture, maps, travel within the tourist spot, how to reach the travel destination, shopping, eating out, weather, photos, videos, festivals of countries, states, cities, towns, attractions, and activities around the world. 1
Ethics Travel Management Pvt. Ltd. (eTravelMitra)

covers over 500+ destinations and over activities within India.

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

No matter where you are travelling, we hope to make it easy and fun for you to explore your experiences whether you are interested in museums, archaeology, beaches, nature, sports activities, sacred sites, history, architecture, or general sightseeing,
Ethics Travel Management Pvt. Ltd. (eTravelMitra)

is your guide.

Role Overview

The Team Leader – Activities Contracting will be responsible for identifying, negotiating, and contracting with activity providers (sightseeing tours, experiences, adventure activities, cultural shows, day tours, etc.) across domestic destinations in India. The role involves building strong supplier relationships, ensuring competitive pricing, and curating unique experiences to strengthen the company's domestic holiday portfolio.

The incumbent will lead a small team of executives, monitor performance, and collaborate closely with product, operations, and sales teams to deliver high-quality, cost-effective activities for our customers.

Key Responsibilities

Contracting & Negotiation

• Source, evaluate, and contract activities, sightseeing tours, and experiences across multiple domestic destinations.
• Negotiate competitive rates, favorable terms, and value-added inclusions with suppliers.
• Ensure compliance with company standards, SLAs, and contracting SOPs.

Supplier Management

• Build and maintain strong supplier relationships to drive collaboration and priority support.
• Regularly review supplier performance, quality, and customer feedback.
• Resolve supplier-related issues and escalate when necessary.

Product Development

• Curate unique and innovative activities to enhance the domestic holiday product portfolio.
• Benchmark competitors and market trends to identify gaps and opportunities.
• Work closely with product teams to package activities into itineraries and fixed packages.

Team Management

• Lead, guide, and train a team of executives to achieve contracting targets.
• Monitor team productivity, ensure adherence to SOPs, and provide performance feedback.
• Allocate destinations/regions to the team for effective coverage.

Commercial & Operational Support

• Coordinate with operations for seamless execution of contracted services.
• Support sales with rate sheets, activity details, and destination updates.
• Ensure timely uploading and maintenance of contracted rates in the system.

Key Skills & Competencies

• Strong negotiation and supplier relationship management skills.
• In-depth knowledge of Indian domestic tourism destinations and activities.
• Excellent communication, interpersonal, and presentation skills.
• Ability to manage and motivate a team.
• Analytical mindset with commercial acumen.
• Proficiency in MS Office and travel-tech platforms/CRS.

Qualifications & Experience

• Graduate/Postgraduate in Tourism, Hospitality, or Business Management.
• 5–7 years of experience
  in activities/land services contracting, with at least
  2 years in a supervisory or TL role. (Mandatory)
• Prior experience in a DMC/OTA/Travel Company focusing on domestic destinations preferred.
• Proven track record in supplier contracting and negotiations.

Key Performance Indicators (KPIs)

• Number of activities contracted across destinations.
• Competitiveness of contracted rates vs. market benchmarks.
• Onboarding of new/unique experiences.
• Supplier satisfaction and performance metrics.
• Team performance and achievement of targets.
• Timely rate uploads and accuracy of contracting data.

Services by ETM

• Travel Booking Assistance
• (Domestic & International).
• Flight Ticket Booking
• (Group & Individual.)
• Customized package tours
• Transport arrangement
• (Road & water)
• Adventure & Leisure activities
• Destination Marketing
• B2B supply (Travel Services)
• Experimental tours & programs
• MICE
• Medical tourism
• Corporate Travel arrangements
• Sustainable development projects
• Local stakeholders
• Development programs
• Community development Initiatives
• Hotel acquisitions & merging
• Hospitality consultants