Hospital Front Office

5 days ago


Chennai, Tamil Nadu, India GBR Fertility Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Patient Management: Greet visitors and patients, register them, schedule appointments, and manage check-in/check-out procedures.
  • Customer Service: Act as the first point of contact, answer phone calls, handle patient and visitor inquiries, and address concerns professionally.
  • Administrative Support: Maintain a clean and organized front desk area, manage administrative tasks like data entry, and ensure patient records are accurate and confidential.
  • Coordination: Liaise with doctors, nurses, and other hospital departments to ensure smooth patient flow and efficient operations.
  • Billing and Payments: Generate and review patient bills, process payments, and manage outstanding balances.
  • Insurance Handling: Submit insurance claims, verify patient insurance coverage, and follow up with insurance companies on claim status.
  • Financial Records: Maintain accurate records of all billing and financial transactions.
  • Issue Resolution: Resolve any billing-related issues or discrepancies for patients.
  • Compliance: Ensure all billing processes are in compliance with healthcare regulations.

Preferred candidate profile

  • Education: A degree in Commerce, Business Administration, or Hospital Management is preferred, but not always required.
  • Languages: Proficiency in English, Tamil, and possibly Hindi is crucial for effective communication in Chennai.
  • Computer Skills: Basic computer knowledge and familiarity with hospital management software are essential.
  • Soft Skills: Strong communication, interpersonal, organizational, and time-management skills are vital. The ability to multitask and work under pressure is also important.
  • Experience: Prior experience in a similar front office or billing role is often an advantage.


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