Guest Relation Officer

8 hours ago

Chennai, Tamil Nadu, India Drhi Memorial Hospital Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Attend to all patient and visitor inquiries politely and efficiently.
  • Manage patient admissions, transfers, and discharges during the night shift.
  • Handle billing, receipts, and cash collection as per hospital policy.
  • Maintain records of room occupancy, patient details, and reports.
  • Coordinate with nursing, housekeeping, and security for patient needs.
  • Ensure all front office reports, handovers, and documentation are completed before shift closure.
  • Answer incoming calls, route them appropriately, and manage emergency calls promptly.
  • Monitor visitor movement and maintain decorum in the reception area.
  • Address patient/attendant complaints courteously and escalate when necessary.
  • Maintain confidentiality of patient and hospital information at all times.
  • Excellent communication and interpersonal skills.
  • Good computer knowledge (MS Office, hospital software).
  • Ability to multitask and handle pressure calmly.
  • Strong customer service orientation.
  • Proficiency in English and Tamil (knowledge of Hindi/Telugu is an added advantage).

Preferred candidate profile

  • Any graduate (preferably in hospitality/administration).
  • Minimum 12 years of experience in hospital front office operations or customer service.

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