Customer Service Manager

Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

about the role To have overall accountability for the Quality of solutions provided to multinational Customers measure service provided against defined Service Level Agreements Service Level Management Prepare and publish Program Plan including Program Structure Roadmap Governance Matrix of Customer Service Strategy ensure all internal and...

Lead and manage a team of customer service executives. Develop and implement customer service strategies.Experience in managing customer service teams in the jewellery industry.

About The Role  Customer Service Manager - Support Services-Customer Service  Job Role  End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify...

Job Title: Customer Service Manager Blue Tokai Coffee RoastersLocation: Andheri West, MumbaiRole OverviewThe Customer Service Manager will lead our customer support function, ensuring every customer interaction reflects our premium brand values. This role combines strategic leadership with hands-on problem-solving, with the goal of delivering outstanding...

Arxadais a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life...

Work Schedule: 56 days per week (MondaySaturday), 8:00 AM 5:00 PM (GMT)Industry: E-Commerce / Online RetailAbout the RoleWe are looking for a highly motivated and detail-oriented Customer Service Executive to join our growing e-commerce team. The ideal candidate will have hands-on experience managing customer service for platforms like Amazon, eBay, and...

Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

Job Title: Assistant Manager Customer ServiceDepartment: Customer Experience / OperationsLocation: MumbaiReports To: Customer Service Manager / Head of Customer ExperienceEmployment Type: Full-timeJob Summary:We are seeking an experienced and customer-focused Assistant Manager – Customer Service to oversee daily operations of the customer support team. The...